Manager - Operations (3rd Shift)

Wesco•Alsip, IL

8d•Onsite

About The Position

As the Manager – Operations, you will manage multiple priorities in a customer-centered environment and lead a diverse group of team members, which may include Operations Associates, Drivers, and Administrative Coordinators. You will work with internal departments such as Sales and interact with external customers, providing service through order fulfillment and problem resolution. You will oversee key performance indicators (KPIs) to maintain and improve service quality and may manage employees in a unionized environment. The typical shift is 9 PM to 5:30 AM, with flexibility required because shift times may vary based on operational and team needs. Work is generally performed in a warehouse environment that is moderately quiet, well ventilated, and well lighted. Warehouse employees may be exposed to all kinds of weather and may be required to wear protective clothing. The role operates heavy equipment, and strict safety regulations may apply. Travel may be required 0–25% of the time.

Requirements

High school degree or equivalent required.
Experience managing a group or team of individual contributors and/or indirectly supervising support staff.
Knowledge of Microsoft applications, including Excel, Word, Teams, and PowerPoint.
Ability to communicate effectively in group and individual settings.
Ability to handle multiple priorities with a high sense of urgency.
Ability to travel 0–25% of the time.

Nice To Haves

Bachelor’s degree preferred.
Five or more years of operations experience, specifically in distribution center facilities, preferred.

Responsibilities

Manage location operations, including accurate and on-time order fulfillment and shipping, on-time receiving, working capital related to Operations, inventory, and quality management systems.
Manage a location that may include multiple warehouse management systems and/or multifaceted customer value-added services.
Maintain a safe, secure, and inclusive workplace.
Manage, coach, mentor, hire, and train employees, including performance management.
Ensure compliance with policies, procedures, and audit standards, such as internal controls and ISO 9000.
Manage the expense-based profit and loss statement (P&L) to plan.
Drive facility efficiencies using LEAN methodologies.
Maintain facility tour-ready standards.
Ensure preventative maintenance of the facility and equipment, including material handling equipment, wire cutting machines, racking systems, and warehouse infrastructure.
Match facility capacities to customer and sales professionals’ expectations.
Work with sales professionals and leadership to align with market strategy and set accurate customer expectations.
Work with support departments such as Accounts Payable, Accounts Receivable, Human Resources, and Finance.
Actively participate in developing annual facility budgets.
Provide customer service through order fulfillment and problem resolution and oversee KPIs to maintain and improve service quality.