Operations Manager (3rd Shift)

Flagship Facility Services, Inc.•Saint Paul, MN

23h

About The Position

The Operations Manager at Flagship Facility Services is responsible for taking ownership of customer accounts and maintaining and growing them. The role includes responding to customer inquiries, managing employees, ordering equipment and supplies, and maintaining long-term customer relationships. The manager oversees janitorial operations, staffing, quality, safety, budgets, equipment, supplies, customer satisfaction, and job starts. The position works in a fast-paced office environment and may also involve shop environments and exposure to dust, odors, oil, fumes, and noise. The listed salary is $72,500 per year.

Requirements

Bachelor's degree in Operations Management, Business Management, or Statistics, or equivalent.
Five to ten years of related experience and/or training, or an equivalent combination of education and experience; janitorial or facilities experience is preferred.
Knowledge of the proper use of equipment, materials, and supplies used in maintenance work.
Excellent internal and external customer service skills.
Professional appearance and demeanor.
Ability to lead and motivate others.
Ability to work individually and as part of a team, relate to people at all organizational levels, and communicate effectively.
Microsoft Office skills, including Word, Excel, and Outlook, as well as experience with Kronos timekeeper, tablet, and cellphone applications.
Ability to work independently with little or no supervision.
Authorized to work in the U.S.
Able to meet physical demands that include stooping, standing, climbing, and frequent lifting of at least 40 pounds.

Nice To Haves

Related janitorial or facilities experience.

Responsibilities

Ensure proper staffing to meet client needs.
Ensure supplies, materials, and work meet company quality and budgetary standards.
Maintain the operating condition and security of company tools and equipment under their control.
Maintain accurate and complete inventories of company materials, supplies, equipment, and tools under their control.
Conduct inspections to ensure company quality standards are maintained.
Evaluate employees who report to them and discuss performance evaluations with those employees.
Conduct regular employee training on job procedures and safety.
Hold regular meetings with field supervisors and leads to review work, procedures, and problems.
Attend training and meetings provided by the Flagship Airport leadership team.
Meet regularly with customers in person or by telephone to confirm their needs are being met and solicit additional work outside the contract.
Oversee janitorial operations and the cleanliness of customer accounts.
Manage supervisors who oversee staff.
Manage job starts.
Manage the safety program.
Manage the operations budget.
Assist with customer inquiries, manage employees, and order equipment and supplies.
Maintain long-term customer relationships and grow customer accounts.