OPERATIONS MANAGER- 3rd Shift

Aurora Parts•York, PA

9d•Onsite

About The Position

The Operations Manager oversees warehouse operations at a PDC, driving fulfillment service levels, operational performance, revenue, and profitability. The role works with warehouse supervisors and teams across Transportation, Sales, Customer Service, and regional PDC staff to resolve day-to-day issues and ensure products flow from receipt through shipment. The manager oversees safety, compliance, cleanliness, organization, inventory management, receiving discrepancies, claim resolution, and cycle counting. The position also leads hiring and training, quality assurance, employee performance, and process improvement using lean concepts. In the absence of the Assistant General Manager, the Operations Manager manages day-to-day operations. The role may support regional PDCs and undertake other assigned duties.

Requirements

High school diploma or equivalent required.
Warehouse and/or manufacturing leadership experience required.
Supervisory experience required.
Strong data collection and analysis skills, including proficiency with MS Excel, Word, PowerPoint, and Outlook.
Attention to detail and ability to complete tasks.
Excellent written and verbal communication skills, including developing meeting content and presenting information to groups.

Nice To Haves

Bachelor’s degree preferred.
Familiarity with the tractor-trailer/heavy-duty equipment industry preferred.
Familiarity with warehouse associate management, including scheduling, payroll time and attendance, and vacation approvals.

Responsibilities

Collaborate with warehouse supervisors to resolve immediate day-to-day operational issues.
Monitor and report fulfillment service-level metrics and drive results that support a positive customer experience.
Create and implement operational strategies and innovations to achieve revenue, operational performance, and profitability goals.
Manage competing priorities in a fast-paced environment through effective communication and follow-through.
Establish process-improvement initiatives that deliver year-over-year improvements and streamline daily operations.
Manage material flow for all products from receipt through shipment to customers.
Work closely with Transportation, Sales, Customer Service, and regional PDC staff.
Manage facility safety and compliance.
Manage day-to-day operations in the absence of the Assistant General Manager.
Manage assigned projects and maintain project boards.
Maintain facility cleanliness and organization.
Hire and train employees and manage quality assurance programs.
Plan process improvements so tasks are completed on schedule.
Develop long-term initiatives that advance the company’s overall goals.
Coordinate teams to encourage idea sharing and cross-team learning.
Assess departmental budgets and identify ways to reduce expenses and optimize profits.
Motivate employees through positive encouragement and incentive initiatives.
Identify operational problems and points of friction, and develop solutions to maximize efficiency and revenue.
Identify opportunities to expand or change direction in response to market changes.
Support regional PDCs as required and perform other duties assigned by management.
Manage PDC operational processes, including receiving discrepancies, claim resolution, cycle counting, and inventory management.
Carry out management responsibilities in accordance with organizational policies and applicable laws.
Develop and implement process improvements using lean concepts and thinking.