Service Operations Coordinator-MCL
About The Position
The Service Operations Coordinator supports MCL Global Logistics through professional operational duties, business analysis, service-strategy implementation, and special projects assigned by leadership. The role is responsible for training and educating assigned Vendor/Operations teams, delivering the new-employee onboarding program, and implementing curricula and programming for staff and vendors. It also involves organizing onsite events and meetings, mentoring and developing staff, maintaining work-unit process documentation, and collaborating across MCL to create client- and vendor-facing materials. This is a hybrid position located within 100 miles of the Rochester, Minnesota campus. Travel is required up to 60%, including air and automobile travel. A two-year commitment to the position is required. The position is not eligible for visa sponsorship or visa transfer, and Mayo Clinic does not participate in the F-1 STEM OPT extension program. Candidates may be asked to complete an OnDemand pre-recorded interview during the selection process.
Requirements
- Bachelor’s degree.
- Five years of laboratory, reference lab, education, or training experience.
- Ability to adapt and work flexibly, creatively, dependably, and responsibly in multifunctional environments.
- Ability to manage multiple projects or tasks simultaneously and use appropriate judgment when prioritizing projects.
- Decision-making and problem-solving ability.
- Adherence to MCL policies and procedures.
- Ability to work in a diverse environment while providing direction, coaching, and education to field service staff.
- Excellent communication skills and ability to work closely with others.
- Valid driver’s license and acceptable driving record.
- Must be located within 100 miles of the Rochester, Minnesota campus.
- A two-year commitment to the position is required.
Nice To Haves
- Master’s degree.
- Prior experience in teaching and adult education.
- Previous logistics experience (preferred but not required).
Responsibilities
- Perform professional duties in support of MCL Global Logistics.
- Complete special projects assigned by leadership.
- Analyze operational processes and implement service strategies.
- Train and educate assigned Vendor/Operations teams.
- Execute the new-employee onboarding program.
- Implement curricula and programming for staff and vendors.
- Organize onsite events and plan meetings for Vendor/Operations teams.
- Mentor and support the development of staff.
- Create and maintain work-unit process documentation.
- Collaborate across MCL to develop client and vendor end-user materials.
- Travel up to 60%, including by air and automobile.
Benefits
- Medical plan options.
- Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
- Vision plan with a national network.
- HSA and FSAs for eligible expenses.
- Competitive retirement package.
- Competitive compensation.
- Comprehensive benefit plans.
- Continuing education and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
