Service Operations Coordinator-MCL
About The Position
The Service Operations Coordinator performs professional duties in support of MCL Global Logistics, including business analysis of operational processes and implementation of service strategies. The role also completes special projects assigned by leadership. The coordinator trains and educates assigned Vendor/Operations teams and executes the new employee onboarding program. Responsibilities include implementing staff and vendor curricula and programming, organizing onsite events and meetings, and mentoring and developing staff. The position creates and maintains work-unit process documentation and collaborates across MCL to develop client and vendor end-user materials. It is hybrid and must be based within 100 miles of the Rochester, Minnesota campus. Travel, including air and automobile travel, is required up to 60%. A two-year commitment is required. The position is not eligible for visa sponsorship or transfer and does not participate in the F-1 STEM OPT extension program.
Requirements
- Bachelor’s degree.
- Five years of laboratory, reference lab, education, or training experience.
- Adaptability, flexibility, creativity, dependability, and responsibility in multifunctional environments.
- Ability to manage multiple projects or tasks simultaneously and prioritize them appropriately.
- Decision-making and problem-solving ability.
- Adherence to MCL policies and procedures.
- Ability to work in a diverse environment while providing direction, coaching, and education to field service staff.
- Excellent communication skills and ability to work closely with others.
- Valid driver’s license and acceptable driving record.
Nice To Haves
- Master’s degree.
- Prior experience in teaching and adult education.
- Previous logistics experience (preferred but not required).
Responsibilities
- Perform professional duties supporting MCL Global Logistics.
- Complete special projects assigned by leadership.
- Analyze operational processes and implement service strategies.
- Train and educate assigned Vendor/Operations teams.
- Execute the new employee onboarding program.
- Implement curricula and programming for staff and vendors.
- Organize onsite events and meeting planning for Vendor/Operations teams.
- Mentor and develop staff.
- Create and maintain work-unit process documentation.
- Collaborate with MCL teams to develop client and vendor end-user materials.
- Travel up to 60%, including by air and automobile.
Benefits
- Multiple medical plan options.
- Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
- Vision plan with a national network.
- HSA and FSAs for eligible expenses.
- Competitive retirement package.
- Continuing education and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
