Service Operations Coordinator

HTS Engineering Ltd.•Houston, TX

10d

About The Position

HTS Engineering Ltd. is seeking a Service Operations Coordinator to support the Service Department through administration, coordination, reporting, customer portal management, and department initiatives. The role serves as a central resource for maintaining visibility of department activities, supporting customer onboarding, managing portal compliance requirements, assisting with service agreement administration, coordinating department events and communications, and providing administrative support to Service leadership.

Requirements

High school diploma required.
Proficiency with Microsoft Office Suite, including Outlook, Excel, Word, PowerPoint, and Teams.

Nice To Haves

Associate degree preferred.
Minimum of 3 years of administrative coordination, service support, customer service, dispatch, operations support, or related experience preferred.

Responsibilities

Manage and coordinate customer onboarding processes.
Maintain oversight of customer, vendor, compliance, and regulatory portals, including internal reporting and escalation of metrics.
Track and publish service department performance metrics and customer-required reporting.
Prepare reports, presentations, and supporting materials for monthly sales meetings, quarterly business reviews, leadership meetings, and other department functions.
Provide administrative backup and support for service agreement administration and renewal tracking processes.
Monitor agreement renewal status and assist with follow-up on delayed or outstanding items in conjunction with the Agreements Specialist.
Process pre-liens.
Prepare, edit, and format customer-facing and internal documents to ensure a professional and consistent appearance.
Coordinate department functions, meetings, team-building activities, and special events, including facility coordination, food orders, setup logistics, and communication.
Coordinate department merchandise ordering, inventory tracking, and distribution.
Maintain department trackers, reports, databases, and shared documentation.