Service Operations Coordinator-MCL

Mayo Clinic • Rochester, MN

11d • Hybrid

About The Position

The Service Operations Coordinator performs professional duties in support of MCL Global Logistics and completes special projects assigned by leadership. The position analyzes operational processes and implements service strategies, and is responsible for training and educating assigned Vendor/Operations teams and carrying out the new employee onboarding program. It implements curriculum and programming for staff and vendors, organizes onsite events and meeting planning for Vendor/Operations teams, and participates in mentoring and staff development. The role creates and maintains work unit process documentation and collaborates with areas across MCL to develop client and vendor end-user materials. Travel is required up to 60%, including by air and automobile. This is a hybrid position located within 100 miles of the Rochester, Minnesota campus. A two-year commitment to the position is required. The role is not eligible for visa sponsorship or transfer, and Mayo Clinic does not participate in the F1 STEM OPT extension program. Candidates may be asked to complete an OnDemand recorded interview during the selection process.

Requirements

• Bachelor’s degree.
• Five years of laboratory, reference lab, education, or training experience.
• Adaptability, flexibility, creativity, dependability, and responsibility.
• Ability to perform well in multifunctional environments.
• Ability to manage several projects or tasks simultaneously and use appropriate judgment when prioritizing.
• Decision-making and problem-solving ability.
• Adherence to MCL policies and procedures.
• Ability to work in a diverse environment while providing direction, coaching, and education to field service staff.
• Excellent communication skills and ability to work closely with others.
• Valid driver’s license and acceptable driving record.

Nice To Haves

• Master’s degree.
• Prior experience in teaching and adult education.
• Previous logistics experience.

Responsibilities

• Complete special projects assigned by leadership.
• Analyze operational processes and implement service strategies.
• Train and educate assigned Vendor/Operations teams.
• Execute the new employee onboarding program.
• Implement curriculum and programming for staff and vendors.
• Organize onsite events and plan meetings for Vendor/Operations teams.
• Mentor and support the development of staff.
• Create and maintain work unit process documentation.
• Collaborate with areas across MCL to create client and vendor end-user materials.

What This Job Offers

• Job Type: Full-time