Global Logistics Specialist-MCL
About The Position
The Global Logistics Specialist is responsible for generating statistics and graphs for customer service and quality control reporting, route review, and financial tracking. The role participates in negotiating carrier and courier rates and works with Sales to facilitate delivery and arrival of patient specimens to MML. The specialist tracks shipments to and from MML and helps recover and expedite delayed shipments. The position serves as a resource for Sales and Operations in designing and implementing international shipping solutions for MML clients. It assists MML Packaging and other areas with international shipment issues, including customs clearance, expediting, and intervention on distressed shipments. The specialist orders department and courier supplies, provides guidance on IATA, DOT, and international regulations, designs and tests shipping containers and methods, monitors expenses, audits vendor invoices, and prepares invoices for Supervisor approval. A two-year commitment to the role is required. The position is not eligible for visa sponsorship or visa transfer, and Mayo Clinic does not participate in the F1 STEM OPT extension program.
Requirements
- High school diploma or GED and four years of transportation, logistics, customer service, or laboratory-related experience; alternatively, an associate degree in Supply Chain Management, Business or a related business discipline, healthcare, or a related field and two years of transportation, logistics, customer service, or laboratory-related experience.
- Skills in systems analysis, planning, and negotiating.
- Above-average human relations, customer service, and communication skills for dealing with clients, couriers, and vendors.
- Self-motivation, strong organizational and computer skills, ability to work independently of direct supervision, and commitment to excellent customer service.
- Computer skills and experience working with databases.
- A two-year commitment to the role is required.
Nice To Haves
- At least five years of prior experience in business, customer service, human relations, and/or accounting.
- Experience with couriers or logistics systems.
- Lawson experience.
Responsibilities
- Generate statistics and graphs for customer service and quality control reporting, route review, and financial tracking.
- Participate in negotiating carrier and courier rates.
- Work with Sales to facilitate delivery and arrival of patient specimens to MML.
- Track shipments to and from MML and assist with recovery and expediting of delayed shipments.
- Serve as a resource for Sales and Operations in designing and implementing international shipping solutions for MML clients.
- Assist MML Packaging and other areas with international shipment issues, including customs clearance, expediting, and intervention on distressed shipments.
- Order department and courier supplies as needed.
- Serve as a resource on IATA, DOT, and international regulations.
- Design and test shipping containers and shipping methods.
- Monitor expenses, audit vendor invoices, and prepare them for Supervisor approval.
Benefits
- Medical plan options.
- Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
- Vision plan with a national network.
- HSA and FSAs for eligible expenses.
- Competitive retirement package.
- Continuing education and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
