Global Logistics Specialist-MCL

Mayo Clinic • Rochester, MN

12d • $25 - $36

About The Position

The Global Logistics Specialist is responsible for generating statistics and graphs for customer service and quality-control reporting, reviewing routes, and tracking financial information. The role participates in negotiating carrier and courier rates and works with Sales to facilitate delivery and arrival of patient specimens to MML. It tracks shipments to and from MML and helps recover or expedite delayed shipments.

The specialist serves as a resource for Sales and Operations in designing and implementing international shipping solutions for MML clients. The role assists MML Packaging and other teams with international shipping matters, including customs clearance, expediting, and intervention with distressed shipments. It also orders department and courier supplies, provides guidance on IATA, DOT, and international regulations, and designs and tests shipping containers and methods. The specialist monitors expenses, audits vendor invoices, and prepares them for Supervisor approval.

A two-year commitment to the role is required. This position is not eligible for visa sponsorship or transfer, and Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Requirements

• High school diploma or GED and four years of transportation, logistics, customer service, or laboratory-related experience; alternatively, an associate degree in Supply Chain Management, Business or a related business discipline, healthcare, or a related field and two years of relevant experience.
• Skills in systems analysis, planning, and negotiating.
• Above-average human relations, customer service, and communication skills to work with clients, couriers, and vendors.
• Self-motivation, strong organizational and computer skills, ability to work independently of direct supervision, and commitment to serving a broad customer base.
• Computer skills and experience working with databases.
• A two-year commitment to the role is required.

Nice To Haves

• At least five years of prior experience in business, customer service, human relations, and/or accounting.
• Experience with couriers or logistics systems.
• Lawson experience.

Responsibilities

• Generate statistics and graphs for customer service and quality-control reporting.
• Review routes and track financial information.
• Participate in negotiating carrier and courier rates.
• Work with Sales to facilitate the delivery and arrival of patient specimens to MML.
• Track shipments to and from MML and assist with recovering and expediting delayed shipments.
• Advise Sales and Operations on designing and implementing international shipping solutions for MML clients.
• Assist MML Packaging and other areas with international shipment issues, including customs clearance, expediting, and intervention on distressed shipments.
• Order department and courier supplies as needed.
• Serve as a resource on IATA, DOT, and international regulations.
• Design and test shipping containers and shipping methods.
• Monitor expenses, audit vendor invoices, and prepare them for Supervisor approval.

Benefits

• Multiple medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Vision plan with a national network.
• HSA and FSA pre-tax savings accounts for eligible expenses.
• Competitive retirement package.
• Competitive compensation and comprehensive benefit plans.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED