Global Logistics Specialist-MCL

Mayo Clinic•Rochester, MN

11d

About The Position

Responsible for generating statistics and graphs for customer service and quality-control reporting, route review, and financial tracking. Participates in negotiating carrier and courier rates and works with Sales, at its request, to facilitate delivery and arrival of patient specimens to MML. Tracks shipments to and from MML and helps recover and expedite delayed shipments. Serves as a resource for Sales and Operations in designing and implementing international shipping solutions for MML clients. Assists MML Packaging and other areas with international-shipment issues, including customs clearance, expediting, and intervention on distressed shipments. Orders department and courier supplies as needed and serves as a resource on IATA, DOT, and international regulations. Designs and tests shipping containers and methods. Monitors expenses, audits vendor invoices, and prepares them for Supervisor approval. This position is not eligible for visa sponsorship or transfer. Mayo Clinic does not participate in the F-1 STEM OPT extension program. A two-year commitment to the role is required.

Requirements

High school diploma or GED and four years of transportation, logistics, customer service, or laboratory-related experience; or an associate degree in Supply Chain Management, Business or a related business discipline, healthcare, or a related field and two years of transportation, logistics, customer service, or laboratory-related experience.
Skills in systems analysis, planning, and negotiating.
Above-average human relations, customer service, and communication skills for dealing with clients, couriers, and vendors.
Self-motivated, with strong organizational and computer skills; able to work independently of direct supervision and committed to excellent service.
Computer skills, including working with databases.
A two-year commitment to the role is required.

Nice To Haves

At least five years of prior experience in business, customer service, human relations, and/or accounting.
Experience with couriers or logistics systems.
Lawson experience.

Responsibilities

Generate statistics and graphs for customer service and quality-control reporting, route review, and financial tracking.
Participate in negotiating carrier and courier rates.
Work with Sales to facilitate delivery and arrival of patient specimens to MML.
Track shipments to and from MML and assist with recovering and expediting delayed shipments.
Help Sales and Operations design and implement international shipping solutions for MML clients.
Assist MML Packaging and other areas with international-shipment issues, including customs clearance, expediting, and distressed-shipment intervention.
Order department and courier supplies as needed.
Provide guidance on IATA, DOT, and international regulations.
Design and test shipping containers and shipping methods.
Monitor expenses, audit vendor invoices, and prepare invoices for Supervisor approval.