Global Logistics Specialist-MCL

Mayo Clinic•Rochester, MN

11d

About The Position

Responsible for generating statistics and graphs for customer service and quality control reporting, route review, and financial tracking. Participates in negotiating carrier and courier rates and works with Sales, at its request, to facilitate delivery and arrival of patient specimens to MML. Tracks shipments to and from MML and helps recover and expedite delayed shipments. Serves as a resource for Sales and Operations in designing and implementing international shipping solutions for MML clients, and assists MML Packaging and other areas with international shipping issues, including customs clearance, expediting, and intervention with distressed shipments. Orders department and courier supplies as needed and serves as a resource on IATA, DOT, and international regulations. Responsible for designing and testing shipping containers and shipping methods. Monitors expenses, audits vendor invoices, and prepares them for Supervisor approval. The position is not eligible for visa sponsorship or visa transfer. Mayo Clinic does not participate in the F-1 STEM OPT extension program. A two-year commitment to the role is required.

Requirements

High school diploma or GED and four years of transportation, logistics, customer service, or laboratory-related experience; OR an associate degree in Supply Chain Management, Business or a related business discipline, healthcare, or a related field and two years of transportation, logistics, customer service, or laboratory-related experience.
Skills in systems analysis, planning, and negotiating.
Above-average human relations, customer service, and communication skills for dealing with clients, couriers, and vendors.
Self-motivation, strong organizational and computer skills, ability to work independently of direct supervision, and commitment to serving a broad customer base.
Computer skills and experience working with databases.
A two-year commitment to the role is required.

Nice To Haves

At least five years of prior experience in business, customer service, human relations, and/or accounting.
Experience with couriers or logistics systems.
Lawson experience.

Responsibilities

Generate statistics and graphs for customer service and quality control reporting, route review, and financial tracking.
Participate in negotiating carrier and courier rates.
Work with Sales to facilitate delivery and arrival of patient specimens to MML.
Track shipments to and from MML and assist in recovering and expediting delayed shipments.
Support Sales and Operations in designing and implementing international shipping solutions for MML clients.
Assist MML Packaging and other areas with international shipment issues, including customs clearance, expediting, and intervention with distressed shipments.
Order department and courier supplies as needed.
Serve as a resource on IATA, DOT, and international regulations.
Design and test shipping containers and shipping methods.
Monitor expenses, audit vendor invoices, and prepare invoices for Supervisor approval.