Global Logistics Specialist-MCL
About The Position
The Global Logistics Specialist is responsible for reporting customer service and quality-control data, reviewing routes, and tracking finances. The role supports delivery of patient specimens to MML, tracks shipments, helps recover or expedite delayed shipments, and provides expertise to sales and operations on international shipping solutions. The specialist also assists with customs clearance and distressed shipments, manages department and courier supplies, advises on IATA, DOT, and international regulations, and designs and tests shipping containers and methods. The position monitors expenses, audits vendor invoices, and prepares invoices for supervisor approval. A two-year commitment to the role is required. The position is not eligible for visa sponsorship or transfer and Mayo Clinic does not participate in the F1 STEM OPT extension program.
Requirements
- High school diploma or GED and four years of transportation, logistics, customer service, or laboratory-related experience; alternatively, an associate degree in Supply Chain Management, Business or a related business discipline, healthcare, or a related field and two years of relevant experience.
- Skills in systems analysis, planning, and negotiating.
- Above-average human relations, customer service, and communication skills for working with clients, couriers, and vendors.
- Self-motivation, strong organizational and computer skills, ability to work independently of direct supervision, and commitment to serving a broad customer base.
- Computer skills and experience working with databases.
Nice To Haves
- At least five years of prior experience in business, customer service, human relations, and/or accounting.
- Experience with couriers or logistics systems.
- Lawson experience.
Responsibilities
- Generate statistics and graphs for reporting customer service and quality-control data, route reviews, and financial tracking.
- Participate in negotiating carrier and courier rates.
- Work with Sales, at its request, to facilitate delivery and arrival of patient specimens to MML.
- Track shipments to and from MML and assist with recovery and expediting of delayed shipments.
- Advise Sales and Operations on designing and implementing international shipping solutions for MML clients.
- Assist MML Packaging and other areas with international shipment issues, including customs clearance, expediting, and intervention on distressed shipments.
- Order department and courier supplies as needed.
- Serve as a resource on IATA, DOT, and international regulations.
- Design and test shipping containers and shipping methods.
- Monitor expenses, audit vendor invoices, and prepare them for supervisor approval.
Benefits
- Multiple medical plan options.
- Delta Dental or a reimbursement account for flexible dental coverage.
- Affordable vision plan with a national network.
- HSA and FSAs for eligible expenses.
- Competitive retirement package.
- Continuing education and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
