Wellness Coordinator - Front Desk Sales & Clinic Operations

The Joint Chiropractic • West Warwick, RI

9d • $20 - $25 • Onsite

About The Position

The Joint Chiropractic is seeking an experienced, sales-driven Wellness Coordinator for its Warwick, Rhode Island clinic. This is a sales position with front-desk responsibilities rather than a traditional receptionist role. The coordinator independently manages the front desk and guides patients toward membership enrollment, including discussing care options and pricing, addressing objections, asking for enrollment and payment, and closing sales. The role calls for an outgoing, high-energy person who is confident engaging with people in person, by phone, and on camera.

Employees may occasionally be asked, with reasonable advance notice, to support other locations in the clinic network. A flat travel allowance is provided for eligible cross-clinic assignments. The schedule is full-time or part-time, 24–40 hours per week, with every Saturday required. Clinic hours are 10 a.m.–7 p.m. on weekdays and 10 a.m.–4 p.m. on Saturdays. The stated start is November. Pay is $21–$24 per hour, based on experience. Full-time benefits include a Health Reimbursement Arrangement, paid holidays, and paid time off. Employees are eligible for a 90-day performance review and future merit-based increases, which are not guaranteed.

Requirements

• Customer service, sales, or teaching experience in a retail, fitness, wellness, hospitality, healthcare, or other people-facing environment.
• Demonstrated success in a sales-driven or performance-based role, with the ability to manage responsibilities independently, achieve goals, and contribute positively to a team.
• Naturally outgoing and energetic, and comfortable initiating conversations and approaching strangers.
• Willingness and ability to participate in required customer-facing video reels, photos, and promotional content.
• Comfort asking for commitment, discussing payment, and responding to sales objections.
• Confident communication skills and ability to handle difficult conversations calmly.
• Strong computer, organizational, multitasking, and follow-through skills.
• Comfort working independently and learning multiple systems quickly.
• Maintain a polished, professional business-casual appearance during every shift and clinic event.
• Reliable, punctual, coachable, accountable, and available to work every Saturday.

Nice To Haves

• Bilingual English/Spanish is strongly preferred.

Responsibilities

• Create a welcoming patient experience and independently manage daily front-desk operations.
• Lead membership sales conversations, identify enrollment barriers, overcome objections, and directly ask for the sale and payment.
• Present services, pricing, and care options to convert new patients into recurring members.
• Follow sales scripts accurately while delivering them naturally, confidently, and conversationally.
• Handle patient questions, complaints, membership concerns, and cancellations professionally.
• Answer phones, schedule visits, process payments, maintain accurate records, and open and close the clinic.
• Complete approximately 50–70 outbound lead and follow-up calls per day when assigned.
• Prioritize patients, phone calls, sales, and administrative work during busy periods.
• Manage patient flow, identify delays, and report specific concerns to clinic leadership.
• Collaborate across shifts and take ownership of shared clinic responsibilities, including following up on or completing tasks started by another Wellness Coordinator.
• Request Google reviews and patient referrals and provide an experience that earns them.
• Represent the clinic at occasional community events and participate in required customer-facing video reels and promotional content.
• Occasionally support other clinic locations with reasonable advance notice.

Benefits

• Full-time employees receive a Health Reimbursement Arrangement (HRA).
• Paid holidays for full-time employees.
• Paid time off (PTO) for full-time employees.
• Eligible for a 90-day performance review and future merit-based increases; increases are not guaranteed.
• A flat travel allowance is provided for eligible cross-clinic assignments.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed