Wellness Front Desk Receptionist

Banner House at T Bar M•Dallas, TX

11h

About The Position

Banner Performance is seeking a reliable, detail-oriented Front Desk Receptionist to provide front-office support and patient service in a fast-paced medical environment. The role involves assisting patients throughout check-in and check-out, coordinating appointments, handling insurance and payments, maintaining electronic health records, and supporting clinical staff with patient flow and documentation. The receptionist also helps keep the front office and waiting area organized and follows end-of-day security and closing procedures.

Requirements

At least 2 years of experience as a Front Desk Receptionist or in a healthcare front office.
Knowledge of medical terminology, insurance verification, and patient billing.
Proficiency in EHR systems and basic computer applications, including Microsoft Office Suite.
Excellent communication and multitasking skills, with a high level of professionalism.
Strong attention to detail and ability to work efficiently under pressure.
Commitment to maintaining confidentiality and adhering to HIPPA standards.

Responsibilities

Greet patients and assist with check-in and check-out processes.
Schedule, confirm, and coordinate appointments for multiple providers.
Collect and verify insurance details; process co-pays and self-pay balances.
Maintain and update electronic health records (EHR) accurately.
Answer and route calls, take detailed messages, and handle patient inquiries.
Prepare and organize patient charts and required appointment forms.
Manage inboxes and daily messages (“Praxis”) in the EHR system.
Support clinical staff by coordinating patient flow and documentation.
Maintain a clean, organized, and professional front office and waiting area.
Secure cash drawers, lock office areas, and follow end-of-day closing procedures.