Front Desk Receptionist

Serenity Mental Health Centers • Austin, TX

8d

About The Position

The Front Desk Receptionist is the first point of contact for visitors and guests, helping create a welcoming, supportive experience while keeping front desk operations running smoothly. The role involves checking people in, answering calls, assisting with forms and general questions, and maintaining visitor information. The receptionist also helps maintain a clean, calm front area, uses scheduling software and office technology, and supports the team wherever needed. Industry-specific experience is not required; training will be provided. The schedule is three days per week, with 13-hour shifts. Employment is contingent on successfully completing a criminal background check and drug screening.

Requirements

• At least one year of experience in fast-paced, service-oriented roles.
• High school diploma or GED.
• Ability to stay calm, attentive to detail, and work as part of a team.
• Ability to multitask and stay organized in a busy environment.
• Comfort using digital tools such as email, scheduling systems, and databases.
• A strong sense of privacy and confidentiality, or willingness to learn.
• Successful criminal background check and drug screening upon hire.

Responsibilities

• Greet visitors and guests warmly and professionally.
• Update and verify visitor information during each interaction.
• Assist visitors with forms and answer general questions.
• Build rapport with visitors, including remembering their names, stories, and preferences.
• Maintain a clean, calm, and welcoming front area.
• Use scheduling software and office technology efficiently.
• Answer calls and help keep front desk operations running smoothly.
• Assist the team wherever needed.

Benefits

• Paid time off: 10 days, increasing to 15 days after the first year.
• 10 paid holidays.
• Health, dental, and vision coverage; the employer covers 90%.
• 401(k) plan.
• Referral rewards for referring people to the team.
• Career paths and skill-building opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED