Front Desk Receptionist

Serenity Mental Health Centers•Orlando, FL

About The Position

The Front Desk Receptionist is the first point of contact for visitors and guests, helping create a welcoming, supportive experience. The role handles visitor check-in and information updates, assists with forms and general questions, answers calls, and helps keep the front area clean, calm, and welcoming. The receptionist uses scheduling software and other office technology and contributes to a collaborative team by helping where needed. No specialized industry experience is required; training is provided. A successful criminal background check and drug screening are required upon hire.

Requirements

  • At least one year of experience in fast-paced, service-oriented roles.
  • High school diploma or GED.
  • Calm energy, attention to detail, and a strong team spirit.
  • Ability to multitask and stay organized in a busy environment.
  • Comfort using digital tools such as email, scheduling systems, and databases.
  • A strong sense of privacy and confidentiality, or willingness to learn.
  • Successful criminal background check and drug screening upon hire.

Responsibilities

  • Greet visitors and guests warmly and professionally.
  • Check visitors in and update and verify visitor information during each interaction.
  • Assist visitors with forms and answer general questions.
  • Build rapport with visitors by remembering their names, stories, and preferences.
  • Maintain a clean, calm, and welcoming front area.
  • Use scheduling software and office technology efficiently.
  • Help wherever needed as part of a collaborative team.

Benefits

  • 10 paid time-off days, increasing to 15 after the first year.
  • 10 paid holidays.
  • Health, dental, and vision coverage; the company covers 90%.
  • 401(k) plan.
  • Rewards for referring people to the team.
  • Career paths and skill-building opportunities.
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