Front Desk Wellness Coordinator - Trussville, AL

The Joint Chiropractic•Trussville, AL

1d•Onsite

About The Position

The Front Desk Wellness Coordinator provides customer service and administrative support at a chiropractic clinic, helping patients access wellness services and managing their clinic experience. The role focuses on gaining memberships and meeting sales goals by confidently presenting membership options and visit packages, educating patients about services, and participating in marketing and sales opportunities. The coordinator greets and checks in patients, answers calls, processes transactions, maintains accurate patient accounts, and helps manage patient flow. The position also involves re-engaging inactive members, keeping current on promotions, supporting team goals, maintaining a clean and organized clinic, and communicating member concerns to management. The role requires a positive, service-oriented approach and the ability to work collaboratively in a fast-paced environment.

Requirements

High school diploma or equivalent (GED).
At least one year of previous sales experience.
Strong phone and computer skills.
Ability to prioritize and perform multiple tasks.
Strong customer-service orientation and effective communication with members and patients.
Ability to work cohesively with others in a fun, fast-paced environment.
Willingness to learn and grow, and to accept constructive criticism positively.
Ability to stand and/or sit for long periods of time.
Ability to lift up to 50 pounds.

Nice To Haves

Office management or marketing experience.

Responsibilities

Provide excellent service to members and patients.
Gain memberships to meet sales goals and present and sell memberships and visit packages.
Greet and check in members and patients arriving for chiropractic care.
Answer phone calls.
Complete transactions using point-of-sale software and keep patient accounts current and accurate.
Participate in marketing and sales opportunities to attract new patients.
Educate patients about wellness offerings and services, and share personal chiropractic experiences and stories.
Re-engage inactive members.
Stay updated on membership options, packages, and promotions.
Manage patient flow through the clinic in an organized manner.
Support team goals and develop positive relationships with team members.
Maintain clinic cleanliness and keep the workspace organized.
Keep management informed of member concerns and follow management policies, procedures, and direction.
Uphold The Joint Chiropractic's core values of trust, integrity, excellence, respect, and accountability.