Front Desk Coordinator - Tuscaloosa, AL
About The Position
The Front Desk Coordinator supports the clinic’s patient experience and sales goals by welcoming and checking in patients and members, handling calls and transactions, explaining wellness services and membership options, and helping manage clinic operations. The role involves re-engaging inactive members, participating in marketing and sales activities, and maintaining positive working relationships in a fast-paced team environment. The position is with an independent franchisee of The Joint Corp.; the franchisee is the employee’s sole employer and independently sets employment terms, including wages and benefits.
Requirements
- High school diploma or GED.
- At least one year of previous sales experience.
- Strong phone and computer skills.
- Ability to prioritize and perform multiple tasks.
- Strong customer service orientation and effective communication with members and patients.
- Ability to work cohesively with others in a fun, fast-paced environment.
- Willingness to learn and grow, and to accept constructive criticism positively.
- Ability to stand and/or sit for long periods of time.
- Ability to lift up to 50 pounds.
Nice To Haves
- Office management experience.
- Marketing experience.
Responsibilities
- Provide excellent service to members and patients.
- Gain memberships and meet sales goals by confidently presenting and selling memberships and visit packages.
- Greet and check in members and patients for their chiropractic visits.
- Answer phone calls and complete transactions using point-of-sale software; keep patient accounts current and accurate.
- Re-engage inactive members.
- Stay informed about membership options, packages, and promotions.
- Participate in marketing and sales opportunities to attract new patients.
- Educate patients about wellness offerings and services, including sharing personal chiropractic experiences and stories.
- Manage patient flow through the clinic in an organized manner.
- Support team goals and build positive relationships with team members.
- Maintain clinic cleanliness and keep the workspace organized.
- Keep management informed of member concerns and follow management policies, procedures, and direction.
- Uphold the company’s core values of trust, integrity, excellence, respect, and accountability.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
