HR Operations Senior Coordinator

Sidley Austin•Chicago, IL

2d•$55,000 - $60,000

About The Position

The HR Operations Senior Coordinator is a developing member of the HR Operations team who is responsible for accurate input, maintenance, auditing, and reporting of HR data in Workday HCM Cloud and electronic personnel files in OnBase. The role supports data accuracy, processing efficiency, and secure retrieval of sensitive employee information while following required protocols and compliance standards. Working under moderate supervision, the Senior Coordinator develops expertise across HR Operations processes and has designated ownership of Exit Management, Employee Data Management, and Employment Eligibility Verification (Form I-9). The position may make minor adjustments to standard work methods and provide day-to-day guidance to HR Operations Coordinator (L1) team members. It is an experienced support-level individual-contributor role for someone building greater independence in assigned process areas. The role handles employee lifecycle transactions, Workday Help cases, data audits and corrections, background checks, personnel-file maintenance, employment verifications, I-9 and E-Verify submissions, and HR Operations reporting. It also supports Workday testing and enhancements, audits, projects, and other assigned duties. The target salary range is $55,000–$60,000 for candidates located in Illinois; salaries vary by location and other factors. The compensation package includes bonus eligibility and a comprehensive benefits program.

Requirements

High school diploma or equivalent.
Strong alphanumeric data-entry skills.
High attention to detail and commitment to defect-free processes and data accuracy.
Working knowledge of Microsoft Outlook, Word, Excel, and PowerPoint.
Ability to follow and apply established Standard Operating Procedures (SOPs) and Quick Reference Guides (QRGs), and to begin identifying minor improvement opportunities.
Strong service-delivery orientation and demonstrated experience handling sensitive HR data.
Demonstrated experience with case-management tools for assigning and completing tasks, and ability to prioritize work according to service-level requirements.
Ability to communicate effectively within the HR Operations team and provide information requiring some explanation or interpretation.
Curiosity and self-direction, with a developing ability to work independently on processing protocols.
Strong organizational skills, attention to detail, and judgment.
Superior written and verbal communication skills.
Strong analytical and problem-solving skills.
Ability to work harmoniously and effectively with others.
Ability to preserve confidentiality and exercise discretion.
Ability to work under pressure and manage multiple projects with competing deadlines and priorities.

Nice To Haves

A minimum of 1–2 years of experience in an HR support, data-entry, or case-management role.
Bachelor’s degree.
Prior experience in a Human Resources or professional services environment.
Prior experience with cloud-based Human Resources Information Systems, preferably Workday HCM.
Workday HCM knowledge is a strong asset.

Responsibilities

Prepare and enter people and job data in Workday for employee lifecycle events, including hires, job changes, terminations, personal data changes, compensation adjustments, and position updates.
Review source data for accuracy and completeness, and follow up with appropriate parties to resolve discrepancies or missing information.
Conduct regular audits of Workday transactions submitted through Employee Self Service, Manager Self Service, and Local HR; identify and escalate inconsistencies.
Participate in internal I-9, document-retention, and Workday data-accuracy audits, including audit tracking and follow-up documentation under HR Operations leadership.
Execute assigned HR Operations processes end to end according to established SOPs, seek guidance on non-routine or ambiguous matters, and maintain process documentation under direction.
Manage and resolve Tier 1–2 Workday Help cases for HR Operations inquiries; document case actions, holds, and resolutions according to case-management standards, and escalate complex, sensitive, or high-priority cases to the HR Operations Supervisor.
Provide day-to-day guidance and assistance to HR Operations Coordinator (L1) team members and answer process and SOP questions.
Send manual downstream notifications for applicable employee and contingent-worker transactions according to established protocols and SOPs.
Support Workday data corrections and rescinds under the dual-approval protocol; identify downstream impact concerns and escalate before initiating corrective action.
Review data discrepancies, request clarification, and escalate issues to the HR Operations Supervisor or Senior Manager as appropriate.
Process new-hire background checks in partnership with the process owner and HireRight; track status and escalate issues.
Input and maintain documents in OnBase electronic personnel files according to organization and retrieval standards.
Respond accurately and promptly to employment verification requests.
Process completed Form I-9 and E-Verify submissions to determine and document employment eligibility.
Run, format, and distribute scheduled and ad hoc HR Operations and Workday reports to stakeholders.
Support Workday system testing, updates, enhancements, and process validation as an owner and knowledgeable participant.
Assist with HR Operations projects and initiatives and perform other related duties as assigned.