HR Operations Coordinator-Specialist

Sunward Federal Credit Union•Albuquerque, NM

9d•$24 - $30•Hybrid

About The Position

The HR Operations Coordinator-Specialist provides day-to-day coordination and support across Human Resources, focusing on HR reporting and analytics, HRIS administration, data integrity, employee lifecycle coordination, and practical use of AI in HR. The role works independently on assigned responsibilities, applying sound judgment within established frameworks to resolve routine to moderately complex issues and escalating higher-risk or ambiguous situations to the Manager, HR Operations. The work emphasizes accuracy, compliance, and developing subject-matter depth across HR systems and reporting. HRIS administration, data integrity, reporting, and AI-enabled workflows are performed in direct partnership with the Manager, HR Operations. The position supports HR operations and compliance activities, prepares workforce reports and metrics, maintains HRIS records and transactions, and identifies opportunities to use AI and automation to improve HR processes. It partners with HR, IT, Payroll, vendors, and cross-functional stakeholders as needed. The role follows a hybrid work schedule with regular in-office presence in a standard indoor office environment and standard business hours, with occasional flexibility to meet deadlines.

Requirements

Minimum 3 years of experience in HR, HR operations, HRIS administration, or reporting/analytics.
Experience working with an HRIS and maintaining employee data.
Bachelor's degree in Human Resources, Business Administration, Analytics, Information Systems, or a related field, or equivalent relevant experience.
Foundational knowledge of HR administration and compliance basics, such as HRIS data, recordkeeping, and EEO/OSHA reporting, gained through prior HR experience, coursework, or training.
Awareness of confidentiality and data privacy requirements related to employee records.
Strong proficiency with Microsoft Excel.
Strong attention to detail and accuracy in data entry, recordkeeping, and reporting.
Ability to organize and manage multiple tasks and deadlines.
Strong written and verbal communication skills.
Ability to maintain confidentiality and handle sensitive information with discretion.
Demonstrated interest in AI, automation, or data-driven HR practices.
Basic analytical skills to interpret HR data and generate reports.
Ability to communicate clearly in person, by phone, and virtually.
Ability to review documents, data, and system screens for extended periods, with visual acuity sufficient for this work.
Ability to sit for extended periods at a desk and computer workstation.

Nice To Haves

Familiarity with HRIS platforms such as Paylocity, Dayforce, UKG, ADP, Workday, or similar.
Familiarity with AI tools such as ChatGPT, Microsoft Copilot, or enterprise AI platforms.

Responsibilities

Ensure personnel actions, including new hires, promotions, and terminations, contain accurate data and are submitted on time; research and resolve discrepancies.
Maintain organized and confidential employee records and HR documentation.
Participate in planning, coordinating, and communicating HR-related activities and initiatives.
Support HR initiatives, audits, surveys, compliance activities, and special projects.
Collaborate with HR team members and cross-functional stakeholders to improve processes and employee experience.
Submit and track Jira tickets for HR-related IT requests and follow up to ensure timely resolution.
Process employee change forms accurately and route them for required approvals.
Support compliance reporting, including EEO-1, Vets-100, and OSHA reporting.
Support workers' compensation administration, including claim documentation and coordination with carriers and HR leadership.
Partner with the HR Generalist-Specialist on submitting forms and checking time-no-pay or leave-related items.
Prepare recurring and ad hoc HR reports, dashboards, and workforce metrics for HR leadership and business stakeholders.
Maintain accurate employee and organizational data used for reporting and decision-making.
Analyze HR data to identify trends, anomalies, data-quality issues, and opportunities for improvement.
Support reporting on headcount, turnover, retention, recruitment, demographics, and other workforce metrics.
Develop and maintain standardized reporting templates, definitions, and documentation.
Ensure HR reports are accurate, timely, and handled in accordance with confidentiality requirements.
Provide day-to-day HRIS administrative support, including employee records, organizational structures, and system transactions.
Conduct regular data audits to identify and resolve discrepancies.
Coordinate onboarding, offboarding, and employee change transactions in the HRIS.
Manage administrative components of the termination process, including employee communications, IT ticket submission, and DocuSign routing.
Coordinate new location and new state setup across sites, including registration and location- or state-level compliance requirements.
Assist with system testing, configuration changes, and implementation of new HRIS functionality.
Troubleshoot HRIS issues and coordinate with HR, IT, Payroll, and vendors as needed.
Identify opportunities to use AI and automation to improve HR processes, reporting, and administrative efficiency.
Use AI tools to assist with data analysis, reporting preparation, document creation, and process documentation.
Evaluate AI-generated outputs for accuracy, relevance, bias, confidentiality, and compliance before use, escalating concerns to HR leadership as needed.
Stay informed about emerging AI capabilities relevant to HR and recommend practical applications.
Partner with HR and IT to ensure AI use aligns with data privacy, security, and employment regulations.