HR Operations Specialist

PACS

1d

About The Position

The HR Operations Specialist supports the accuracy, integrity, and execution of workforce administration across the employee lifecycle after onboarding. The role independently processes employee lifecycle transactions, maintains workforce data, performs recurring audits and reporting, researches operational issues, and serves as a resource for employees, managers, HR partners, and facility leaders.

Working closely with HR Onboarding, Benefits, Payroll, and other HR teams, the specialist helps ensure employee information and workforce transactions are completed accurately, consistently, and within established service expectations. The ideal candidate is organized and detail-oriented, comfortable working independently in HR systems and with data, able to manage multiple priorities, and committed to maintaining confidentiality.

PACS describes its culture as guided by values of love, excellence, trust, accountability, mutual respect, and commitment. The company says it welcomes applicants from all backgrounds and bases employment decisions on qualifications, merit, and business needs.

Requirements

• An associate or bachelor's degree in Human Resources, Business Administration, Information Systems, or a related field is preferred.
• At least 2 years of experience in Human Resources, HR Operations, HRIS support, shared services, workforce administration, or a related operational role, including employee transaction processing or work with HR data, is preferred.
• Equivalent combinations of education and relevant experience may be considered.
• Experience with employee records, confidential information, data entry, reporting, or transaction processing is preferred.
• Experience using Workday or another human resources information system to process employee transactions, research workforce data, or generate reports is preferred.
• Demonstrated attention to detail and ability to review records, identify inconsistencies, and complete transactions accurately.
• Ability to organize and prioritize multiple requests, recurring deadlines, and competing priorities in a fast-paced environment.
• Proficiency in Microsoft Excel, including formulas, filters, data validation, lookups, and pivot tables; proficiency in Word, Outlook, and PowerPoint; and ability to learn new HR systems and reporting tools.
• Ability to interpret HR reports and workforce data, identify discrepancies and trends, reconcile information across sources, and communicate findings clearly.
• Strong verbal and written communication skills, including the ability to explain requirements and follow up professionally.
• Ability to investigate operational and data issues, identify root causes, evaluate available information, resolve issues within established guidelines, and determine when escalation is appropriate.
• Professionalism and discretion when working with employee, organizational, and business-sensitive information.
• Ability to follow established procedures, controls, documentation standards, and approval requirements.
• Ability to collaborate effectively with HR, Payroll, HRIS, employees, managers, and facility-based partners.
• Willingness to learn new processes, support changing priorities, and contribute to a growing HR Operations function.

Nice To Haves

• An associate or bachelor's degree in Human Resources, Business Administration, Information Systems, or a related field.
• At least 2 years of relevant HR, HR Operations, HRIS, shared services, workforce administration, or operational experience.
• Experience with employee records, confidential information, data entry, reporting, or transaction processing.
• Experience using Workday or another human resources information system.

Responsibilities

• Independently process and maintain employee and workforce data in Workday and other HR systems, including record updates, job changes, transfers, terminations, supervisory organization changes, and other lifecycle transactions.
• Support recurring HR Operations processes by monitoring requests, gathering required information, preparing employee documentation, and coordinating handoffs with HR Operations, Benefits, Payroll, Onboarding, HR Business Partners, Compliance, and facility contacts.
• Review employee records, transactions, and reports to identify missing, inconsistent, or inaccurate information; research and resolve discrepancies within established guidelines and escalate significant payroll, compliance, or system-impact issues as appropriate.
• Perform recurring HR Operations audits, data validation, compliance reviews, and documentation requests, including reviews involving I-9, employee records, licensing, certifications, contingent workers, and administrator records.
• Run, review, and analyze standard Workday reports, data extracts, trackers, and audit workbooks; investigate data variances and validate information for completeness and accuracy before distribution.
• Participate in Workday testing, HRIS projects, process improvements, system updates, acquisitions, reorganizations, facility transitions, and other workforce events by completing assigned analysis, validation, transaction, and implementation activities.
• Develop, maintain, and improve standard operating procedures, checklists, templates, job aids, and other documentation to promote consistent processes, controls, and service delivery.
• Respond professionally to routine HR Operations inquiries and route specialized, sensitive, or complex matters to the appropriate team while maintaining confidentiality.
• Identify recurring questions, data concerns, transaction issues, and process gaps; research root causes, recommend improvements, and partner with HR Operations leadership and cross-functional teams on solutions.
• Demonstrate PACS values through professional, respectful, and accountable interactions; take ownership of assigned work and follow requests through to completion.
• Raise potential data, compliance, or process concerns promptly; balance responsiveness with accuracy and appropriate review; seek clarification when ownership, requirements, or expected outcomes are unclear; and contribute to reliable service and continuous improvement.

Benefits

• Medical, dental, and vision plan options for eligible employees and their families.
• Paid time off and company-observed holidays, subject to plan and eligibility requirements.
• Health Savings Account and Flexible Spending Account options, subject to eligibility.
• 401(k) plan with company contributions, subject to the terms of the applicable plan.
• Employee Assistance Program offering confidential resources for personal and professional needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree