HR Operations Senior Coordinator

IL LLP•Chicago, IL

16h•Hybrid

About The Position

The HR Operations Senior Coordinator is an experienced support-level individual contributor on the HR Operations team who is developing toward greater independence and deeper expertise in HR Operations processes. The role is responsible for accurate input, maintenance, auditing, and reporting of HR data in Workday HCM Cloud and electronic personnel files in OnBase, as well as the secure retrieval of sensitive employee information and adherence to required protocols and compliance standards. The position works under moderate supervision and has designated process ownership for Exit Management, Employee Data Management, and Employment Eligibility Verification (Form I-9). It may make minor adjustments to standard work methods and provide day-to-day guidance to HR Operations Coordinator (L1) team members. The role handles employee lifecycle transactions, data audits and corrections, Tier 1–2 case management, document filing, employment verifications, background-check processing, Form I-9 and E-Verify submissions, and scheduled and ad hoc reporting. It also supports audits, Workday testing and enhancements, HR Operations projects, and related duties as assigned. Complex, sensitive, high-priority, or non-routine matters are escalated to HR Operations leadership.

Requirements

High school diploma or equivalent.
Strong alphabetic and numeric data-entry skills.
High attention to detail and a demonstrated commitment to defect-free processes and data accuracy.
Working knowledge of Microsoft Outlook, Word, Excel, and PowerPoint.
Ability to follow and apply established Standard Operating Procedures (SOPs) and Quick Reference Guides (QRGs), and beginning ability to identify minor improvement opportunities.
Strong service-delivery mentality and demonstrated experience working with sensitive HR data.
Demonstrated experience with case-management tools for task assignment and completion, and ability to prioritize work according to service-level requirements.
Ability to communicate effectively within the immediate HR Operations team and provide information that may require explanation or interpretation.
Curiosity and self-starting approach, with developing independence in processing protocols.
Strong organizational skills, judgment, written and verbal communication, analytical and problem-solving abilities.
Ability to work effectively with others, preserve confidentiality and exercise discretion, work under pressure, and manage multiple projects with competing deadlines and priorities.

Nice To Haves

A minimum of 1–2 years of experience in an HR support, data-entry, or case-management role.
Bachelor's degree.
Prior experience in a Human Resources or professional services environment.
Prior experience with cloud-based Human Resources Information Systems, preferably Workday HCM.
Workday HCM knowledge is a strong asset.

Responsibilities

Prepare and enter people and job data in Workday for employee lifecycle events, including hires, job changes, terminations, personal data changes, compensation adjustments, and position updates.
Review source data for accuracy and completeness before entry, and follow up with appropriate parties to resolve discrepancies or missing information.
Conduct regular Workday data audits for transactions entered through Employee Self Service, Manager Self Service, and Local HR; identify and escalate inconsistencies in accordance with firm procedures.
Participate in internal I-9, document-retention, and Workday data-accuracy audits, supporting audit tracking and follow-up documentation under HR Operations leadership direction.
Execute end-to-end transactions in assigned HR Operations processes in accordance with SOPs, seek guidance on non-routine or ambiguous matters, and maintain process documentation under direction.
Manage and resolve Tier 1–2 Workday Help cases for HR Operations inquiries; document case actions, holds, and resolutions according to SOP-2.1.1, and escalate complex, sensitive, or high-priority cases to the HR Operations Supervisor.
Flex across case tier levels as business volume and need require.
Provide day-to-day guidance and assistance to HR Operations Coordinator (L1) team members, including informal help with process questions and SOP clarification.
Execute manual downstream notifications for applicable employee and contingent-worker transactions according to notification protocols and SOPs.
Support Workday data corrections and rescinds under the dual-approval protocol; identify downstream impact concerns and escalate before initiating correction actions.
Review data discrepancies, request clarification, and escalate issues to the HR Operations Supervisor or Senior Manager as appropriate.
Process new-hire background checks in partnership with the process owner and HireRight, track status, and escalate issues.
Input and maintain documents in electronic personnel files through OnBase, following organization and retrieval standards.
Respond accurately and promptly to employment verification requests.
Process completed Form I-9 and E-Verify submissions to determine and document employment eligibility.
Run, format, and distribute scheduled and ad hoc HR Operations and Workday reports to stakeholders.
Support Workday system testing, updates, and enhancements as an owner and knowledgeable participant in testing and process validation.
Assist with HR Operations projects and initiatives, and perform other related duties as assigned.