Property Operations Coordinator

College for Social Innovation•Boston, MA

12d•$22 - $26•Hybrid

About The Position

The Property Operations Coordinator supports the day-to-day management of College for Social Innovation’s facilities, including its Boston headquarters and several apartments in Allston used for Fellows and rented to subtenants. The role includes office management, marketing vacant rooms and apartments, coordinating facilities and maintenance responses, and managing safe, organized move-in and move-out processes. It is a hybrid, full-time, hourly position requiring regular weekly work at the Allston apartments and downtown Boston office. The schedule may vary with facilities needs and includes regular evening and weekend shifts and participation in an on-call rotation for housing emergencies. Percentage allocations across responsibilities are estimates and may vary throughout the year. The position supports property, facilities, and resident management; subleasing and tenant acquisition; housing transitions; and other organizational support. The Coordinator works with Fellows, subtenants, landlords, property managers, utility providers, and CFSI colleagues to maintain housing and office spaces, respond to requests and emergencies, coordinate rentals, and keep housing procedures and records organized. College for Social Innovation creates credited experiential-learning opportunities in partnership with colleges and social-sector organizations. Its students, known as Social Innovation Fellows, participate in semester-long internships and skill-building and reflection classes. CFSI is expanding its college partnerships and programs, and plans to launch South Street College for the Common Good, offering associate’s and bachelor’s degree options.

Requirements

At least 1 year of experience in property operations, facilities management, residential life, hospitality, tenant services, or a related operational role.
Ability to travel regularly between CFSI’s Allston apartments and downtown Boston office.
Availability for designated evening and weekend work, including participation in an on-call rotation for housing emergencies.
Strong organization and ability to manage multiple properties, deadlines, schedules, and requests simultaneously.
Strong customer service and conflict-resolution skills, with sound judgment about when to resolve, document, or escalate an issue.
Demonstrated ability to work independently and flexibly in a fast-paced, complex environment.
Deep commitment to diversity, belonging, inclusion, and equity, and experience working with culturally diverse teammates.
Alignment with and commitment to CFSI’s core values: community, collaboration, innovation, wellbeing, equity, growth mindset, and transparency.

Nice To Haves

Experience with property management, ticketing, or project-management software.

Responsibilities

Respond to facilities and maintenance requests, concerns, and questions from Fellows and subtenants.
Participate in an on-call rotation for housing emergencies, including designated evening and weekend coverage.
Coordinate responses to CFSI housing emergencies with the Associate Director of Student Experience and property management teams.
Liaise with landlords and property managers to ensure CFSI housing is maintained, furnished, and in good working order.
Audit and inspect apartments and replace or repair furnishings as needed.
Work with apartment utility providers to ensure service, resolve service issues, and coordinate billing.
Maintain basic office supplies for CFSI offices and classroom spaces.
Organize and help facilitate regular office organization days for staff.
Manage the Programs space reservation calendar with the Non-Profit Center and submit and follow up on facilities requests with the building property manager.
Advertise vacant rooms and apartments on Facebook groups and other sites to attract potential tenants.
Respond to potential subtenant inquiries and provide leasing details.
Schedule and conduct property showings for potential subtenants.
Review subtenant interest forms and work with the Senior Manager of Operations to draft contracts, send invoices, and track rent payments.
Monitor and forecast apartment and room vacancies so empty units can be rented.
Source additional apartments for Fellow housing as student numbers grow.
Rent office event spaces when not in use by CFSI programs, including invoicing, setup, and coordination with renters.
Oversee and coordinate move-in and move-out for subtenants and Fellows, including four annual Fellow housing transitions.
Schedule apartment cleaning, distribute and manage keys, and document apartment condition before and after stays.
Maintain clear housing procedures and records to support consistent communication, handoffs, and follow-up.
Monitor property financial performance, operating expenses, rental income, and facilities budgets.
Participate in other strategic projects as time allows.

Benefits

Health insurance, with 80% of the cost covered by CFSI and 20% by the employee.
Dental insurance, with 50% of the cost covered by CFSI.
Vision plan.
Flexible Spending Account.
Commuting reimbursements up to $45 per month.
Telecommunications reimbursement up to $100 per month.
21 vacation/personal days.
12 or more organizational holiday days per year.
Office closure the week between Christmas and New Year and on six summer Fridays.
Regular, ongoing feedback and professional development opportunities internally, with access to organizational resources for additional external development opportunities.