Operations Coordinator Jobs

About The Position

Requirements

• Be extremely detail oriented
• Be highly organised and structured, with the ability to work at an incredible pace, working across multiple tasks and teams
• A natural communicator to both internal and external teams, with strong stakeholder management and influencing skills
• Live and breathe all things sports and have a genuine passion and understanding what makes a great sports product and promotions portfolio
• Understand the online sports landscape and where new and existing opportunities might be
• Embrace new ideas and ways of thinking when it comes to sportsbook product and promotions innovation
• Enjoy working in an ever-changing landscape, where no day is the same
• Have a flexible schedule aligned to a Thursday–Monday work pattern, with the ability to adjust and stagger hours—including evenings and weekends—as business needs and team coverage require

Nice To Haves

• Previous experience in an iGaming Role is a plus

Responsibilities

• Set up daily bonus promotions within the CRM platform, ensuring timely execution and accuracy.
• Ensure that all promotions are accurately set up and error-free, including checking the terms and conditions, bonus amounts, and targeting criteria.
• Support the CRM Ops team with end-to-end execution and A/B testing setups
• Utilize CRM tools (e.g., Optimove, Braze, or similar) to configure, test, and troubleshoot daily bonuses and promotions.
• Take a leadership role in incorporating AI-enabled tools and workflows into day-to-day execution, identifying practical opportunities to improve team efficiency, accuracy, scalability, and speed while maintaining appropriate quality controls.
• Foster and support cross-functional workstreams and relationships, including partnering with Customer Support to address player contacts related to promotional issues.
• Ensure all promotions comply with relevant legal regulations and company guidelines, and follow best practices for CRM marketing.
• Provide consistent operational support across a Thursday–Monday schedule, serving as a primary night and weekend coverage resource.
• Be prepared to flex and stagger working hours, particularly on weekends and during peak promotional periods, to ensure strong team coverage and continuity of execution.

Benefits

• Competitive pay and benefits
• Flexible vacation allowance
• Flexible work from home or office hours
• Startup culture backed by a secure, global brand
• Opportunity to drive informed decision making for a best-in-class brand