Operations Coordinator, The John C. Stalker Institute of Food and Nutrition

Framingham State University•Framingham, MA

About The Position

The Operations Coordinator supports The John C. Stalker Institute of Food and Nutrition (JSI) by coordinating the operations, logistics, and technology needs of workshops, programs, conferences, events, resources, platforms, and websites. The role tracks, evaluates, and reports program data in alignment with the scope of work and strategic priorities, and identifies and implements improvements to workflows, technology, and operational efficiency. The position reports to the Director of JSI and does not supervise staff. The coordinator manages operational, logistical, and technical aspects of training events and programming; supports professional development offerings; maintains the JSI and SWITCH websites; assists with online events; and prepares program guides, forms, surveys, reports, and completion certificates. The role also analyzes program costs, maintains training materials and equipment records, works with internal and external partners, and ensures that accessibility, equity, inclusion, and University policy requirements are reflected in its work. This is a full-time, grant-funded, exempt, benefits-eligible position in the Association of Professional Administrators bargaining unit, with the union title of Staff Associate. Continued employment depends on ongoing grant funding. The position requires travel throughout Massachusetts using a personal vehicle as needed, including transporting training materials and equipment. The salary range is $67,000–$72,000.

Requirements

Bachelor's degree.
At least two years of recent professional work experience demonstrating operational, technical, and administrative skills.
Proficiency in Microsoft 365 applications and Adobe Acrobat, with the ability and enthusiasm to learn and adapt to new technologies and software.
Excellent verbal and written communication skills.
Excellent interpersonal skills and the ability and desire to build and maintain effective working relationships.
Ability to travel throughout Massachusetts using a personal vehicle as needed and to obtain and transport training materials, including supplies and laptops.

Nice To Haves

More than two years of recent professional work experience, including conference or event planning.
Ability to work independently and collaboratively while managing multiple projects and competing priorities.
Strong problem-solving and organizational skills, attention to detail, and sound judgment.
Strong work ethic and a concise, inclusive, culturally responsive, customer-focused approach that supports collaboration and operational effectiveness.
Experience with cost analysis and program reporting.
Experience with digital platforms and tools such as WordPress, Elementor, Zoom, Qualtrics, Panopto, YuJa Panorama, EqualGround, Constant Contact, or similar content management, survey, accessibility, and learning technologies.
Experience working with or supporting school nutrition programs and related operations.

Responsibilities

Coordinate operational, logistical, and technical aspects of annual training events and programming, including venues, contracts, cost analysis, timelines, workflows, staffing, vendors, catering, supplies, signage, communications, and event execution.
Assist with and support professional development offerings and resources.
Coordinate, maintain, and update the JSI and SWITCH websites, communicate with the web team, and ensure accessibility and compliance requirements are met.
Provide logistical and technical support for online events, including setup, monitoring, and reporting on registrations.
Create, update, and coordinate program and workshop-to-go guides, surveys, forms, data tables, workflows, reports, and certificates of completion.
Communicate instructor and participant feedback from training events and workshops to the Director and Managers of Education & Wellness and Culinary Programs.
Forecast, review, and analyze program costs to inform pricing.
Track, quantify, evaluate, and report program data for quarterly reporting in accordance with the scope of work and strategic priorities.
Review, update, and maintain training materials, ensure accessibility requirements are met, and coordinate print requests.
Maintain equipment records and tracking, recommend office equipment and hardware purchases, and coordinate the annual laptop inventory with the University.
Evaluate and recommend operational changes to improve workflow and efficiency while complying with University policies.
Collaborate with internal and external colleagues, departments, partners, vendors, contractors, and partner organizations, including DESE's Office of Food and Nutrition and FSU's Department of Nutrition and Health Studies.
Represent JSI professionally to internal and external individuals and groups, and respond promptly and professionally to daily communications.
Ensure equal opportunity, inclusion, and equity are integrated into actions and decisions within areas of responsibility.
Perform other duties and responsibilities as needed.