Operations & Sales Support
About The Position
Hyatt House Raleigh North Hills is seeking a motivated, detail-oriented team member to support multiple hotel departments. The Operations & Sales Support Coordinator assists with hotel operations, sales support, banquet services, accounting tasks, and guest-facing responsibilities as needed. The role is suited to someone who enjoys a varied workday and takes pride in providing excellent guest experiences while supporting smooth back-of-house operations. The position supports the Sales team with site visits, group contacts, and pre-event planning; prepares meeting rooms and banquet services; assists with food and beverage and front desk coverage; helps coordinate group arrivals and departures; and supports accounting and administrative processes, including invoices, records, ordering, inventory, and reporting. The hotel operates 24/7, 365 days a year, and staffing is based on business and staffing needs. Concord describes its culture as grounded in Quality, Integrity, Community, Profitability, and Fun, with an emphasis on associate development, recognition, work-life balance, diversity, and customer service.
Requirements
- Strong organizational skills and the ability to balance multiple responsibilities.
- Excellent communication and customer service skills.
- Flexibility and willingness to help wherever needed to support the team.
- Ability to work days, evenings, weekends, and holidays as needed.
Nice To Haves
- Previous hospitality experience, preferably in front desk, food and beverage, sales, or accounting.
- Basic knowledge of accounting processes and hotel systems such as Opera Cloud and Micros.
Responsibilities
- Support the Sales team with client site visits, group contacts, and pre-event planning.
- Prepare meeting rooms, banquet setups, banquet bars, and food for banquet events.
- Serve as a liaison between clients and hotel operations to help ensure successful events.
- Assist with sales administrative tasks as time permits.
- Assist with food and beverage services, including breakfast service and bar operations.
- Support daily hotel operations, including covering the Front Desk as needed.
- Coordinate and assist with group arrivals and departures to support a seamless check-in and check-out process.
- Place orders for banquet events and assist with breakfast or bar orders as needed.
- Assist with processing invoices, direct billing, and night audit packet review.
- Support accounting functions, including reconciling chargebacks, vendor ordering, inventories, and the end-of-month process.
- Maintain accurate records and assist with reporting as directed by management.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
