Sales Operations Support
About The Position
As a Sales Operations Executive, you will support front-line Sales teams by managing the end-to-end contract and order process, maintaining critical customer and sales data, and ensuring customer demand is translated into operational execution. You will partner with Sales, Demand Planning, Logistics, Finance, and Market Access teams to deliver customer service and operational excellence across the order-to-cash process. The role is based on-site in the United States and is a permanent, full-time position. It supports a fast-paced global business and calls for strong organisation, attention to detail, stakeholder management, problem-solving, and confidence working with systems, data, and reporting tools.
Requirements
- Experience in sales operations, customer service, supply chain, logistics, or a similar operational environment.
- Strong organisational and planning capabilities, including the ability to manage multiple priorities.
- Excellent communication and relationship-building skills.
- Proactive mindset with strong problem-solving and analytical capability.
- High attention to detail and focus on delivering quality outcomes.
- Confidence working with systems, data, and reporting tools.
- Intermediate to advanced Microsoft Office skills, particularly Excel.
Nice To Haves
- Experience with SAP or another ERP platform.
- Spanish language capability.
Responsibilities
- Manage customer contracts, pricing, quotations, and sales orders within SAP.
- Monitor customer order books, contract utilisation, and shipping schedules to support smooth delivery outcomes.
- Support demand planning by maintaining accurate customer forecasts and demand information.
- Maintain customer, sales, and market master data for accuracy and compliance.
- Coordinate export documentation and support regulatory and market access requirements.
- Manage customer enquiries, complaints, and case resolution through CRM and customer service channels.
- Build relationships with internal and external stakeholders to resolve issues and identify opportunities for improvement.
- Produce reports and insights to support business performance and decision-making.
- Contribute to continuous improvement initiatives and broader business projects.
Benefits
- Competitive remuneration of 80k–100k plus a 5% bonus.
- Collaborative culture, inspiring leaders, and passionate people.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
