Sales Operations Support Specialist
About The Position
UPS is hiring participants for its six-month Emerging Sales Professional Program, an immersive development experience designed to prepare emerging professionals for future frontline leadership opportunities. The program combines formal learning, mentorship, peer collaboration, and hands-on business application. Participants develop skills in customer success, business development, account management, sales strategy, leadership, business acumen, executive presence, customer engagement, and professional communication. The program includes field immersion, a capstone project, and a readiness assessment. After successful completion, participants may be eligible for placement in a Customer Success or Business Development position, based on performance, business needs, and career interests. This role involves learning UPS products, services, customer solutions, and industry best practices while participating in customer meetings, business reviews, account planning, prospecting, and customer needs analysis. The participant helps build customer relationships, develop account strategies, identify value-added solutions, and support customer retention, experience, and service recovery efforts. Collaboration with Sales, Customer Success, and Operations teams is expected. Travel and relocation may be required based on business needs and placement opportunities after program completion.
Requirements
- Bachelor's degree required or equivalent experience.
- Strong communication, presentation, and interpersonal skills.
- Demonstrated interest in sales, customer success, business development, or leadership careers.
- Ability to build relationships, influence others, and collaborate effectively.
- Strong analytical, problem-solving, and critical-thinking skills.
- Proficiency with Microsoft Office applications.
- Learning agility and ability to thrive in a fast-paced environment.
- Demonstrated professionalism and commitment to personal and professional development.
- Willingness to travel and relocate based on business needs and placement opportunities following program completion.
- Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Nice To Haves
- Previous internship, sales, customer service, account management, or business development experience.
- Demonstrated leadership through academic, professional, volunteer, military, or extracurricular activities.
- Experience working in team-based environments and collaborating to achieve common goals.
Responsibilities
- Participate in a structured sales and leadership development program.
- Learn and apply knowledge of UPS products, services, customer solutions, and industry best practices.
- Participate in customer meetings, business reviews, and account planning discussions.
- Build and strengthen customer relationships through proactive engagement and support.
- Practice prospecting, discovery, and customer needs analysis skills.
- Develop account strategies that support customer growth, retention, and long-term success.
- Analyze customer challenges and recommend value-added solutions.
- Collaborate with Sales, Customer Success, and Operations teams to achieve growth objectives.
- Support customer retention, customer experience, and service recovery initiatives.
- Present recommendations, insights, and solutions to customers and internal stakeholders.
- Complete field immersion experiences, a capstone project, and a readiness assessment.
Benefits
- Medical/prescription drug coverage
- Dental coverage
- Vision coverage
- Flexible Spending Account
- Health Savings Account
- Dependent Care Flexible Spending Account
- Basic and Supplemental Life Insurance
- Accidental Death and Dismemberment coverage
- Disability Income Protection Plan
- Employee Assistance Program
- 401(k) retirement program
- Vacation
- Paid holidays
- Personal time
- Paid sick and family and medical leave time as required by law
- Discounted Employee Stock Purchase Program
- Annual short-term and/or long-term incentive compensation programs, subject to eligibility requirements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
