Sales and Operations Support Specialist

Slumberland Furniture•Woodbury, MN

About The Position

The Sales and Operations Support Specialist is a hybrid position supporting sales and operational excellence in a Slumberland Furniture store. The role offers experience in customer engagement, sales, inventory management, and store operations. The position is full-time, with average annual income of $57,000 and potential earnings up to six figures. Compensation includes a commission structure with a guaranteed minimum, described as commission versus $15 per hour, plus an additional $800 monthly salary. Employees may also qualify for a monthly sales bonus. Slumberland Furniture is a family-owned company founded in 1967. It describes its workplace as kind, friendly, and supportive, with a shared goal of delivering an exceptional customer experience and quality furniture at a great price. The role includes helping customers throughout the sales process, handling transactions and post-sale communications, and supporting deliveries, orders, inventory, merchandise handling, merchandising, and store upkeep. It also involves following safety practices, handling furniture, participating in opening and closing tasks, and supporting store leadership and team initiatives.

Requirements

Must be at least 18 years old.
High school diploma or GED required.
Basic math and accurate cash-handling skills.
Proficiency using computers, web browsers, and Point-of-Sale (POS) systems.
Strong interpersonal, problem-solving, and communication skills.
Ability to work independently and as part of a team.
Motivation for personal success and continuous learning.
Ability to stand and walk for extended periods, up to 12 hours.
Ability to regularly lift and/or move up to 75 lbs. and occasionally up to 200 lbs. with assistance.
Availability to work required evenings, weekends, and holidays.
Ability to work in warehouse and sales-floor environments, with potential exposure to weather during loading and unloading.

Nice To Haves

Post-secondary education preferred.

Responsibilities

Prioritize customer needs and represent the Slumberland customer experience.
Achieve individual and store sales goals while building lasting customer relationships.
Maintain knowledge of products, services, and promotions to assist customers.
Handle customer transactions, including financing, refunds, exchanges, and account inquiries.
Manage post-sale customer communication and order maintenance.
Answer phones, assist customers, and direct calls as needed.
Assist with scheduling deliveries and customer pickups, processing sales orders, and managing order flow.
Receive, tag, move, stage, and prepare merchandise for delivery or pickup.
Monitor inventory accuracy, report discrepancies, and assist in resolving them.
Participate in daily opening and closing tasks, including cash balancing.
Maintain backroom organization and efficiency according to Slumberland standards.
Participate in merchandising, promotional setups, and floor changes to maintain an appealing sales floor.
Maintain store cleanliness and presentation standards and participate in store events and marketing activities.
Follow safety policies and practices to support personal and team safety.
Safely move and handle furniture, with or without assistance, as required.
Demonstrate behaviors aligned with Slumberland's core values.
Support store leadership in team initiatives and day-to-day operations.

Benefits

Medical, dental, vision, and other benefits
Up to three weeks of paid time off in the first year, plus 24 hours of PTO on the first day
401(k) retirement plan and profit sharing
Tuition reimbursement
Training and career development
Advancement opportunities
Optional DailyPay access to earned wages
Merchandise discount
Potential franchise ownership
Paid holidays
No-cost mental health and wellbeing support through the Employee Assistance Program
Employee referral program
Monthly sales bonus eligibility