OPERATIONS AND REVENUE SUPPORT SPECIALIST

MedCentris•Tyler, TX

1d•Hybrid

About The Position

The Laboratory Operations & Revenue Support Specialist provides administrative, billing, logistics, and operational support to ensure efficient laboratory functioning. This hybrid position supports revenue cycle activities, coordinates specimen and supply logistics, and assists with daily processes to maintain accuracy, efficiency, and continuity of laboratory services. The role collaborates with laboratory leadership, billing personnel, clinical staff, vendors, and other departments. The position supports laboratory billing and claim processing, specimen and supply movement, inventory monitoring, operational administration, recordkeeping, reporting, and process improvement. It also requires maintaining confidentiality and following applicable organizational, laboratory, and regulatory procedures, including HIPAA and relevant CLIA and CAP requirements within the scope of assigned responsibilities.

Requirements

High school diploma or equivalent required.
Strong organizational and time-management skills, including the ability to manage multiple priorities, workflows, and deadlines.
Exceptional attention to detail, accuracy, and recordkeeping skills.
Strong written and verbal communication skills.
Ability to handle confidential and sensitive patient, financial, and organizational information appropriately.
Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Ability to coordinate specimen shipments, courier services, supply orders, inventory, and other laboratory logistics.
Ability to communicate professionally with laboratory personnel, billing teams, healthcare providers, leadership, vendors, and external organizations.
Strong problem-solving skills and ability to identify workflow inefficiencies and assist with process improvements.
Ability to work independently and recognize when matters require escalation to laboratory leadership.
Strong follow-through and ability to monitor outstanding claims, shipments, operational tasks, and deadlines.
Ability to learn and apply laboratory terminology, medical billing procedures, specimen handling requirements, and regulatory documentation standards.
Ability to perform duties in an office and laboratory-support environment, including prolonged sitting, computer use, and administrative work; occasional standing, walking, bending, and lifting supplies or shipping materials may be required.
Ability to manage competing priorities and deadlines in a fast-paced healthcare environment and adhere to workplace safety and laboratory protocols.

Nice To Haves

Associate's or bachelor's degree in Business Administration, Healthcare Administration, Medical Billing and Coding, Health Information Management, or a related field.
Two or more years of experience in medical billing, healthcare administration, laboratory operations, logistics coordination, or related administrative support.
Previous experience supporting a clinical laboratory, healthcare organization, medical billing department, or medical office.
Experience with medical billing, insurance claims, denial follow-up, payment reconciliation, or other revenue cycle functions.
Familiarity with medical coding terminology, CPT/HCPCS codes, ICD-10-CM codes, and insurance reimbursement processes.
Knowledge of HIPAA requirements and familiarity with applicable CLIA and CAP laboratory standards.
Familiarity with medical billing processes, insurance verification, claims processing, and revenue cycle workflows.
Familiarity with laboratory information systems (LIS), electronic medical records (EMR), billing platforms, or inventory management systems.

Responsibilities

Assist with laboratory billing processes and review billing information for accuracy, completeness, and timely submission.
Verify patient demographics, insurance information, and documentation required for claim processing.
Review laboratory orders and billing documentation to identify missing or inconsistent information.
Assist with claim follow-up, discrepancies, denials, rejections, and requests for additional documentation.
Coordinate with internal billing personnel and external billing partners to resolve billing issues.
Maintain billing records and supporting documentation, and assist with reports on billing activity, outstanding claims, and revenue cycle performance.
Coordinate movement, shipment, receipt, and tracking of laboratory specimens, supplies, and materials.
Communicate with couriers, shipping vendors, and laboratory personnel to support timely specimen transportation and resolve delays or discrepancies.
Support specimen intake and accessioning workflows as assigned, including documentation and chain-of-custody procedures when applicable.
Monitor inventory, assist with supply ordering, and help maintain appropriate stock levels.
Maintain shipment records, tracking information, operational logs, spreadsheets, and other documentation.
Provide day-to-day administrative and operational assistance to laboratory leadership and staff, including workflow coordination, scheduling, and vendor coordination.
Assist in developing, updating, and maintaining standard operating procedures, forms, and administrative documentation.
Coordinate communication between laboratory personnel, billing teams, vendors, and other departments.
Support operational reporting, data collection, and performance tracking; identify workflow inefficiencies and communicate improvement recommendations to laboratory leadership.
Maintain confidentiality of patient, employee, and organizational information in accordance with HIPAA and company policies.
Follow applicable laboratory policies and procedures, including relevant CLIA, CAP, and other regulatory requirements within the scope of assigned responsibilities.
Ensure accuracy and completeness of billing, shipping, and operational records; promptly communicate errors, discrepancies, or compliance concerns to appropriate leadership.
Participate in required training and ongoing process improvement initiatives.
Perform other related duties as assigned to support laboratory operational needs.