Sr Specialist, Sales Operations/Support

Mobility Global•Southfield, MI

4d•Hybrid

About The Position

The Sales Operations team is a dynamic and highly collaborative group focused on enabling sales fulfillment processes. The Sales Support Specialist provides essential day-to-day support, ensures data integrity, and assists with Salesforce activities, working closely with sales, finance, order management, product, and operations teams. This role is crucial for enhancing the effectiveness of the Mobility sales organization by delivering timely operational support, maintaining accurate data and processes, aiding in Salesforce tasks, and resolving sales-related inquiries, ultimately ensuring a positive experience for internal stakeholders and supporting successful sales process execution.

Requirements

Bachelor's degree in Business, Marketing, Finance, or related work experience preferred.
2+ years of experience in sales operations, sales support, customer service, business operations, or a related role.
Strong written and verbal communication skills.
Detail-oriented with strong organizational and time management skills.
Self-motivated with the ability to work independently and as part of a team.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency in Microsoft Office applications, particularly Excel.

Nice To Haves

Experience using Salesforce CRM or other customer relationship management platforms.
Familiarity with reporting tools such as Tableau, Power BI, or similar data visualization tools.
Strong analytical and problem-solving skills.
Ability to work effectively with stakeholders across multiple functions and levels of the organization.
Comfortable learning new systems and business processes.
Demonstrated ability to balance daily operational responsibilities with project-related work.
Ability to identify data discrepancies and recommend process improvements.

Responsibilities

Support day-to-day Salesforce opportunity management activities and assist users with CRM-related questions.
Maintain data quality and accuracy within Salesforce and other business systems.
Assist in documenting sales processes and identifying opportunities for improvement.
Partner with Sales Operations team members to support Salesforce enhancements, testing activities, and user acceptance testing (UAT).
Support the development and delivery of Salesforce training materials and onboarding resources.
Assist with reporting and analysis to support sales and operational initiatives.
Coordinate with Finance and Accounts Receivable teams to help resolve customer billing and payment-related inquiries.
Provide backup support for Sales Coordinator activities, including MarketScan and related sales support functions.
Assist with centralized operational requests and special projects as assigned.
Collaborate with cross-functional teams to ensure timely resolution of sales process issues.