Sr Specialist, Sales Support

Canon U.S.A., Inc.•Irvine, CA

2d•$76,150 - $114,050•Remote

About The Position

Responsible for being the main point of contact for Strategic Accounts in the Offer to Order process. Responsible for managing, distributing, and tracking department workload to assure that all deals are moved through the process as quickly and seamlessly as possible.

Requirements

Bachelor's degree in a relevant field or equivalent experience required, plus 5 years of related experience.
Must be able to communicate/work within all levels of the company.
Must be able to build strong relationships with team members and internal customers.
Must be able to multitask, meet strict deadlines, and work effectively under pressure.
Strong knowledge of the systems and processes.
Strong Project Management skills.
Strong troubleshooting/problem solving skills/solution implementation.
Detail oriented, well organized, strong follow up skills.

Responsibilities

Assures that all Strategic Accounts are being handled by the guidelines set forth by management.
Manages, distributes, and tracks the workload to assure that all deals are handled efficiently.
Communicates with the sales representatives and members of their team to obtain the necessary information to create a deal in Deal Configurator.
Collaborates with members of the sales support team, and other departments as needed, to obtain or convey necessary information to bring the deal to completion.
Tracks the deal through each phase of the process to keep it moving through to completion. Notifies the sales team of progress.
Identifies and reports issues found within Deal Configurator or challenges within the process.
Ensures proper tracking and efficiency of deals.
Retains all deal related email in accordance with current process.
Meets at regular intervals with the sales support team to record deals, discuss challenges, and share knowledge.
Collaborates within the sales support team to implement improved processes and develop better relationships with other departments. When necessary, work with other departments to resolve system and process issues.
Trains specialists and assists with complex deals.
Provides phone training to representatives and specialists at their request. Explains processes and special circumstances that may be in their deals.
Collaborates with product managers on product structure issues.
Cross-trains within the sales support team.