Sales Operations Support Specialist

UPS Supply Chain Solutions • Charlotte, NC

1d

About The Position

UPS is seeking ambitious, customer-focused, high-potential individuals for the Emerging Sales Professional Program, a six-month immersive development experience designed to prepare participants for future frontline leadership opportunities. The program combines formal learning, mentorship, and hands-on business application, with development in customer success, business development, account management, sales strategy, and leadership. Participants learn with a peer cohort and receive guidance from experienced leaders while building business acumen, executive presence, customer engagement, and professional communication skills. The program concludes with a capstone project and readiness assessment. Upon successful completion, participants may be placed in a Customer Success or Business Development position based on performance, business needs, and career interests.

The program includes foundational sales training and applied field experience, mentoring and coaching, field immersion to understand customer needs and UPS solutions, and opportunities to build professional networks. Participants apply their learning through customer meetings, account planning, customer support, and presentations to customers and internal stakeholders. Travel and relocation may be required based on business needs and placement opportunities following program completion.

Requirements

• Bachelor's degree or equivalent experience.
• Strong communication, presentation, and interpersonal skills.
• Demonstrated interest in sales, customer success, business development, or leadership careers.
• Ability to build relationships, influence others, and collaborate effectively.
• Strong analytical, problem-solving, and critical-thinking skills.
• Proficiency with Microsoft Office applications.
• Learning agility and ability to thrive in a fast-paced environment.
• Demonstrated professionalism and commitment to personal and professional development.
• Willingness to travel and relocate based on business needs and placement opportunities following program completion.
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Nice To Haves

• Previous internship, sales, customer service, account management, or business development experience.
• Demonstrated leadership through academic, professional, volunteer, military, or extracurricular activities.
• Experience working in team-based environments and collaborating to achieve common goals.

Responsibilities

• Participate in a structured sales and leadership development program.
• Learn and apply knowledge of UPS products, services, customer solutions, and industry best practices.
• Participate in customer meetings, business reviews, and account planning discussions.
• Build and strengthen customer relationships through proactive engagement and support.
• Practice prospecting, discovery, and customer needs analysis skills.
• Develop account strategies that support customer growth, retention, and long-term success.
• Analyze customer challenges and recommend value-added solutions.
• Collaborate with Sales, Customer Success, and Operations teams to achieve growth objectives.
• Support customer retention, customer experience, and service recovery initiatives.
• Present recommendations, insights, and solutions to customers and internal stakeholders.
• Complete a capstone project and readiness assessment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level