Sales Operations Support Specialist
About The Position
UPS is seeking ambitious, customer-focused, high-potential individuals for its six-month Emerging Sales Professional Program. This immersive development experience combines formal learning, mentorship, cohort-based learning, and hands-on business application to prepare participants for future frontline leadership opportunities. Participants build expertise in customer success, business development, account management, sales strategy, and leadership, while gaining practical experience with customers and sales teams. The program develops business acumen, executive presence, customer engagement, and professional communication skills, and concludes with a capstone project and readiness assessment. Upon successful completion, participants may be placed in a Customer Success or Business Development position based on performance, business needs, and career interests. Participants progress through foundational sales training and applied field experience, receive coaching from experienced leaders and subject matter experts, and take part in field immersion to understand customer needs, business challenges, and UPS solutions. The role requires willingness to travel and relocate based on business needs and placement opportunities after program completion. This is a permanent position. The stated base pay range is $28.50 to $53.20 per hour, varying based on factors such as market location, job-related knowledge, skills, education or training, and work experience. Eligible hires may participate in annual short-term and/or long-term incentive compensation programs; payments are not guaranteed.
Requirements
- Bachelor's degree or equivalent experience.
- Strong communication, presentation, and interpersonal skills.
- Demonstrated interest in sales, customer success, business development, or leadership careers.
- Ability to build relationships, influence others, and collaborate effectively.
- Strong analytical, problem-solving, and critical-thinking skills.
- Proficiency with Microsoft Office applications.
- Learning agility and ability to thrive in a fast-paced environment.
- Demonstrated professionalism and commitment to personal and professional development.
- Willingness to travel and relocate based on business needs and placement opportunities following program completion.
- Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Nice To Haves
- Previous internship, sales, customer service, account management, or business development experience.
- Demonstrated leadership through academic, professional, volunteer, military, or extracurricular activities.
- Experience working in team-based environments and collaborating to achieve common goals.
Responsibilities
- Participate in a structured sales and leadership development program.
- Learn and apply knowledge of UPS products, services, customer solutions, and industry best practices.
- Participate in customer meetings, business reviews, and account planning discussions.
- Build and strengthen customer relationships through proactive engagement and support.
- Practice prospecting, discovery, and customer needs analysis skills.
- Develop account strategies that support customer growth, retention, and long-term success.
- Analyze customer challenges and recommend value-added solutions.
- Collaborate with Sales, Customer Success, and Operations teams to achieve growth objectives.
- Support customer retention, customer experience, and service recovery initiatives.
- Present recommendations, insights, and solutions to customers and internal stakeholders.
- Complete a capstone project and readiness assessment.
Benefits
- Medical/prescription drug coverage
- Dental coverage
- Vision coverage
- Flexible Spending Account
- Health Savings Account
- Dependent Care Flexible Spending Account
- Basic and Supplemental Life Insurance and Accidental Death and Dismemberment
- Disability Income Protection Plan
- Employee Assistance Program
- 401(k) retirement program
- Vacation
- Paid Holidays and Personal time
- Paid Sick and Family and Medical Leave time as required by law
- Discounted Employee Stock Purchase Program
- Annual short-term and/or long-term incentive compensation programs, subject to eligibility requirements and not guaranteed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
