Operations Support Specialist

Citizenship and Immigration Services•Troy, MI

About The Position

The Operations Support Specialist assists management in administering programs, policies, and procedures; provides advice, guidance, and instruction on administrative programs, including complex and sensitive issues; and provides customer service. At the full-performance level, the position supports operations by developing, implementing, interpreting, and advising on administrative requirements. The specialist researches and analyzes administrative projects, evaluates management-support systems and processes, monitors administrative activities, and prepares reports and briefings. The position also serves as a liaison among the District Office, Program Offices, customers, and community and civic stakeholders. The announcement offers qualification at the GS-09 and GS-11 levels through specialized experience or specified education substitutions. Applicants must meet federal citizenship, background investigation, drug-screening, residency, and other stated employment conditions.

Requirements

U.S. Citizen or U.S. National.
Successfully pass a background investigation, including financial disclosure.
Pass a drug screening; the position may be subject to random testing.
Males born after December 31, 1959, must be registered with the Selective Service.
Applicants not currently employed by USCIS must meet the stated residency requirement: for three of the five years immediately before applying, have resided in the United States, worked overseas for the U.S. Government in a Federal or Military capacity, or been a dependent of a Federal or Military employee serving overseas.
May be required to serve a one-year probationary period.
For GS-09, one year of specialized experience equivalent to at least GS-07, including the majority of the listed administrative review, transaction recording and reporting, spreadsheet updating, problem-solving, and advising duties; alternatively, a master's degree, two full years of qualifying graduate education, or a J.D./LL.B. may substitute.
For GS-11, one year of specialized experience equivalent to at least GS-09, including the majority of the listed administrative coordination, problem-solving, data analysis, report preparation, and office representation duties; alternatively, a doctoral degree, three full years of qualifying graduate education, or a related L.L.M. may substitute.
Current Federal employees must have completed 52 weeks at the lower grade or equivalent grade band to meet the time-in-grade requirement.
Applicants relying on education must submit a transcript that identifies the applicant and educational institution.

Responsibilities

Develop, implement, interpret, and advise on requirements for administrative functions supporting operations.
Review regulations and directives to determine their impact on program areas.
Prepare project papers and staff reports, and compile and organize information for briefings.
Deliver or present briefings to managers and supervisors on findings and recommendations.
Research and analyze administrative projects, gather relevant data, develop options, make recommendations, and prepare comprehensive reports.
Monitor administrative activities and prepare reports using automated systems.
Analyze and evaluate the effectiveness of complex management-support and administrative systems, programs, and processes.
Serve as a liaison and consultative link with the District Office, Program Offices, internal and external customers, and community and civic stakeholders.
Liaise on Human Resources, Budget and Finance, WebTA, Audit and Internal Control Programs, Facilities, Accountable Exit Control, New Employee Orientation Program, Travel, and Property.
Perform other duties as assigned.