Operations Support Specialist

Varney Agency • Scarborough, ME

12d

About The Position

The Operations Support Specialist supports daily agency operations by maintaining accurate system data, processing policy transactions, and assisting internal team members. The role is suited to someone who enjoys organization, technology, customer service, and working with multiple systems in a fast-paced office environment. The successful candidate is reliable, service-minded, accurate, adaptable, technology-savvy, and able to balance multiple priorities while maintaining a positive customer experience.

Requirements

• High school diploma or equivalent.
• Strong attention to detail, organization, and follow-through.
• Excellent written, verbal, phone, and email communication skills.
• Comfort learning and using multiple computer systems.
• Proficiency with Microsoft Office applications.

Nice To Haves

• Experience with Applied Epic or another agency management system.
• Insurance or customer service experience.

Responsibilities

• Maintain accurate client and policy data in the agency management system.
• Review records for completeness, workflow compliance, and documentation accuracy.
• Process carrier downloads, claims, suspense items, policy transactions, invoices, and payments.
• Support Personal Lines and Commercial Lines servicing activities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED