Operations Support Specialist

Humane Colorado•Denver, CO

About The Position

Humane Colorado is seeking a dependable, flexible Operations Support Specialist to support daily shelter operations and help ensure high-quality care for animals and patrons. The position provides administrative, cleaning, and other support to shelter operations teams, floats between departments as assigned, and works with staff across the organization. Duties may include stocking and organizing supplies, supporting animal care and handling, helping with offsite adoption events and large-animal impounds, completing driving errands, and assisting with projects and operational needs. The role involves interaction with employees at all levels, the public, and business partners, and requires clear, professional, cooperative communication. The position requires travel between work sites and driving a company vehicle. Work conditions include handling animals of varied sizes and temperaments, exposure to animal bites or scratches, high-noise areas, cleaning chemicals, fumes, dust, animal dander, and feces. Physical demands include frequent lifting up to 50 pounds, with reasonable accommodation, and constant bending, stooping, standing, climbing stairs, and walking. Weekend and holiday work may be needed. The position requires a valid driver’s license and insurable driving record, and the employee must obtain and maintain certification for euthanasia technician, holder, and trainer duties.

Requirements

High school diploma or equivalent.
Valid driver’s license and insurable driving record.
Proficiency in Microsoft Office programs.
Excellent verbal and written communication skills.
Strong interpersonal communication skills.
Ability to follow project timelines, accomplish multiple tasks, and remain flexible in a dynamic work environment.
Ability to handle and restrain animals of various sizes, weights, and temperaments, including dangerous or fractious animals.
Ability to lift up to 50 pounds, with reasonable accommodation.
Ability and willingness to obtain and maintain euthanasia technician, holder, and trainer certification.
Comfort working weekends and holidays as needed.

Nice To Haves

Experience handling animals in a shelter or similar environment.
Shelter, veterinary, or animal-care experience.

Responsibilities

Float to various departments and support sheltering teams as assigned.
Coordinate with shelter departments to improve the flow of animals through and between shelters and from the community, meet external partners’ needs, and maximize use of space and personnel.
Support incoming in-kind donations and maintain organized storage space.
Keep hallway cleanup stations stocked and organized.
Maintain neat and clean facilities in assigned areas.
Cover tasks, staffing shortages, or scheduling challenges as needed.
Lead and plan offsite adoption events as assigned.
Assist with investigation cases as needed, including planning for large-animal impounds.
Obtain and maintain required certification to perform duties as a euthanasia technician, holder, and trainer.
Provide oversight and project management for specific short-term or ongoing projects and processes.
Maintain safe animal-handling skills, including handling dangerous or fractious animals.
Provide ongoing support and training to staff and volunteers as needed.
Complete driving errands as needed.
Partner with departments to help keep facilities and equipment in good working order.
Provide appropriate content to Development, Marketing, Communications, and Education teams.
Communicate and collaborate professionally and respectfully with employees, the public, and business partners.
Actively support a positive team environment, address conflict directly, and appropriately express concerns.