Operations Support Specialist

Eye Thrive • Saint Louis, MO

1d • Onsite

About The Position

Eye Thrive is a locally recognized 501(c)(3) nonprofit that empowers children to pursue their full potential by delivering essential eyecare across the St. Louis region. Its two Mobile Vision Clinics provide free vision screenings, comprehensive eye exams, prescription and replacement glasses, and follow-up care referrals at schools and community visits.

The Operations Support Specialist contributes to Eye Thrive’s day-to-day effectiveness, including Mobile Vision Clinic operations and relationship-building with children, families, and community partners. Core duties include assigned Closed Community visits, pre-testing aboard the Mobile Vision Clinic, and supporting timely and accurate consent form entry. The specialist collaborates with Operations, Development, and leadership to create, improve, and implement systems that increase service efficiency and organizational impact. Success in the role requires strong site-partner relationships, solution-focused problem-solving, adaptability, independence, and the organization needed to manage multiple tasks and projects.

This is a permanent, full-time, exempt position, scheduled for 40 hours per week, Monday through Friday, with occasional weekends. Morning or evening meetings and special events may be required as needed. The position reports to the Chief of Staff. Work takes place in a shared workspace at Eye Thrive headquarters at the Delmar DivINe and at the Eye Thrive warehouse in Overland, with frequent travel to Mobile Vision Clinics and vision-screening days at schools and community centers throughout Greater St. Louis. A reliable vehicle is required for travel between schools, community centers, and office locations. The role requires lifting and carrying up to 25 pounds at visits or events, moving on stairwells, and frequent standing, reaching, and stooping; standing may account for 75% or more of the workday. Reasonable accommodations may be made for qualified individuals with disabilities to perform essential functions.

Requirements

• Proficient with Microsoft Office applications.
• Proficient with Google Documents, Sheets, and Calendar.
• Ability to work independently and collaboratively in a dynamic environment.
• Ability to manage multiple projects with attention to detail, handle interruptions, maintain focus, and produce accurate work.
• Ability to adjust to changing conditions or priorities.
• Ability to make independent decisions and exercise good judgment.
• Effective verbal and written communication skills.
• Ability to quickly understand complex information, adapt to new challenges, and take initiative as a proactive self-starter.
• Ability to work in a team or office setting with integrity, discretion, and professionalism.
• Must have access to a reliable vehicle to travel to schools, community centers, and between office locations.
• Must be able to lift and carry 25 pounds at visits or events during setup and teardown.
• Must be able to move up and down stairwells and frequently stand, reach, and stoop; standing may take 75% or more of the workday.

Responsibilities

• Lead site-partner contact for Closed Community visits, including establishing and maintaining communication before, during, and after visits; communicating policies and procedures; and cultivating strong relationships.
• Manage logistics for pre-visits, post-visits, and Mobile Vision Clinic visits, and communicate plans or changes to the appropriate team and leadership as they occur.
• Update and manage the Mobile Vision Clinic visit calendar invite in partnership with the Operations Coordinator.
• Deliver follow-up surveys to site partners and ensure their completion and return.
• Provide additional resources to parents or schools as needed, engage positively with children and families, and build relationships based on compassion and respect.
• Recognize success stories and capture them in high-quality photos and videos.
• Validate, enter, and upload incoming consent forms for all Mobile Vision Clinic visits under the direction of another Operations team member.
• Use Electronic Medical Records functions proficiently.
• As needed, support School Partnership Coordinators at vision screenings by entering results in real time.
• Conduct pre-testing aboard the Mobile Vision Clinic one day per week and fill in on the clinic as needed to support successful visits.
• Support Operations, Development, and Administrative teams as needed, including data management, survey review, and serving as a health fair liaison.
• Collaborate with team members to improve service efficiency and organizational impact.
• Partner with leadership to help implement Eye Thrive’s strategic plan and work with the team to meet organizational priorities, goals, and targets in the work plan.
• Participate in professional development opportunities, including coaching, trainings, and workshops.
• Execute Eye Thrive’s mission by centering children and families in decisions and actions, and lead interactions with empathy, compassion, and trust.
• Maintain constant, consistent, and open communication with the Eye Thrive team in support of its all-hands-on-deck organizational model.
• Support organization-wide initiatives, including special events, fundraisers, stewardship activities, and community outreach or operations, as needed.
• Complete other tasks as assigned and required by the direct supervisor or CEO.

Benefits

• Competitive benefits package, including medical, dental, vision, and life insurance, and Employee Assistance Program services.
• 403b employer matching program.
• Competitive personal time off policy.
• Mileage reimbursement.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed