Operations Support Specialist

Citizenship and Immigration Services•Los Angeles County, CA

About The Position

The Operations Support Specialist assists management in administering a variety of programs, policies, and procedures; provides advice, guidance, and instruction on administrative programs, including complex and sensitive issues; and delivers customer service. The position supports operations through administrative analysis, reporting, program monitoring, and coordination with internal and external stakeholders. Duties at the full performance level are broader and more independent; developmental-grade assignments are narrower in scope, less independent, and less complex. The announcement supports establishment of the new Los Angeles County Field Office as part of the District 43 Decentralization Plan. The office may relocate to a new location outside downtown Los Angeles in the future; its location within District 43 has not yet been determined. Episodic telework may be required for emergency planning and response activities. The position is not considered essential for reporting to work when the facility is otherwise closed.

Requirements

Must be a U.S. Citizen or U.S. National.
Must successfully pass a background investigation, including financial disclosure.
Must pass a drug screening; the position may be subject to random testing.
Males born after December 31, 1959, must be registered with the Selective Service.
Applicants not currently employed by USCIS must meet the residency requirement: for three of the five years immediately before applying, have resided in the United States, worked overseas for the U.S. Government in a Federal or military capacity, or been a dependent of a Federal or military employee serving overseas.
May be required to serve a one-year probationary period.
Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in Federal service, and meet the time-in-grade requirement by the stated deadline.
GS-09 experience qualification: one year of specialized experience equivalent to at least GS-07, including the majority of reviewing administrative practices or procedures, recording transactions and preparing automated reports, updating spreadsheets, identifying and recommending solutions to administrative problems, and advising staff on established methods and procedures. Alternatively, a master's degree, two full years of graduate education leading to a master's degree, or a J.D. or LL.B. may substitute for the experience, subject to the stated education criteria.
GS-11 experience qualification: one year of specialized experience equivalent to at least GS-09, including the majority of coordinating and monitoring administrative tasks; identifying and recommending solutions to administrative challenges; analyzing administrative data from various sources; preparing preliminary and final reports and documents; and representing an office with organizational levels, customers, vendors, and administrative support organizations. Alternatively, a doctoral degree, three full years of progressively higher-level graduate education leading to a doctorate, or a related LL.M. may substitute for the experience, subject to the stated education criteria.
Education used to qualify must be from an accredited college or university and demonstrate the knowledge, skills, and abilities needed for the work. A transcript bearing the applicant's name and educational institution is required for education to be considered.
Applicants must submit a resume of no more than two pages and provide the specified work-history details, including duties, employer, dates, hours per week, salary, and, for Federal employment, grade levels and dates at each grade.
Qualifications and time-in-grade requirements must be met by 11:59 PM Eastern Time on October 22, 2026.

Responsibilities

Develop, implement, interpret, and advise on administrative function requirements to support operations.
Review regulations or directives to determine their impact on program areas.
Prepare project papers and staff reports, compile and organize information, and present briefings to managers and supervisors on findings and recommendations.
Conduct research and analysis on administrative projects, gather and analyze data, develop options, make recommendations, and prepare comprehensive reports.
Monitor administrative activities and prepare reports using automated systems.
Analyze and evaluate the effectiveness of complex management-support and administrative systems, programs, and processes.
Serve as a liaison and consultative link with the District Office, Program Offices, internal and external customers, and community and civic stakeholders.
Coordinate or liaise on Human Resources, Budget and Finance, GovTA, Audit and Internal Control Programs, Facilities, Accountable Exit Control, New Employee Orientation Program, Travel, Property Coordination, and other assigned duties.