[SALES] Sales Operations Support Manager

TCL North America•Hopkins, MN

1d•$75,000 - $87,000•Onsite

About The Position

TCL North America is seeking a Sales Operations Support Manager to provide operational, analytical, and administrative support to the Home Theater, Appliance, and RAC sales teams. The role helps the sales organization operate efficiently by maintaining accurate sales and product data, coordinating business activities, supporting reporting and competitive analysis, and managing day-to-day office operations. The position is based on-site in TCL’s Minneapolis-area office in Hopkins, Minnesota. The successful candidate will be organized, detail-oriented, and comfortable working with data, systems, and cross-functional teams. They will serve as an operational resource for the sales organization, helping maintain accurate information, coordinate priorities, and execute business and office needs. Duties may evolve based on business needs, and additional responsibilities may be assigned to maintain operational efficiency and security. The work takes place in a typical office environment and includes regular computer-based work, data entry, reporting, and coordination across multiple teams. The role may require flexibility to support meetings, events, retailer deadlines, and other time-sensitive business activities. It involves extended periods of sitting and computer work, frequent management of multiple priorities and review of detailed information, and occasional handling of office supplies, materials, or equipment.

Requirements

Relevant experience in sales operations, sales support, business operations, data management, retail support, or a related function.
Advanced proficiency in Microsoft Excel, including organizing, analyzing, and maintaining business and sales data.
Intermediate proficiency in Microsoft PowerPoint and working knowledge of Microsoft Word.
Strong attention to detail and ability to maintain accurate product, retailer, and sales information.
Strong organizational and time management skills, including the ability to manage multiple priorities, deadlines, and recurring responsibilities.
Effective written and verbal communication skills and ability to collaborate across sales and cross-functional teams.
Ability to receive direction, translate requirements into actionable next steps, and execute with appropriate coaching and feedback.
Ability and willingness to learn new systems, tools, and business processes quickly.
Self-motivated and dependable, with a strong sense of ownership and follow-through.
Ability to work effectively in a fast-paced environment and adapt to changing business priorities.
Must be legally authorized to work in the United States at the time of hire; employment visa sponsorship is not currently available for this position.

Nice To Haves

Bachelor’s degree in Business Administration, Sales, Marketing, Operations, or a related field; equivalent combinations of education and relevant professional experience may be considered.
Experience supporting a sales organization within consumer electronics, appliances, home entertainment, or a related industry.
Experience working with major retailers such as Best Buy, Walmart, Sam’s Club, Costco, Amazon, Home Depot, or Lowe’s.
Experience maintaining retailer portals, product setup information, item attributes, or product master data.
Experience developing sales reports, trackers, dashboards, or recurring business analyses.
Familiarity with retail promotions, competitive analysis, and sales performance reporting.
Experience supporting multiple product categories or sales channels.
Experience coordinating office operations, meetings, or business events.

Responsibilities

Provide day-to-day operational support to the Home Theater, Appliance, and RAC sales teams.
Coordinate sales support activities, track open items, and follow through on deliverables.
Maintain organized and accurate business information across internal systems and sales support tools.
Partner with Sales and cross-functional teams to address operational needs and support business initiatives.
Prepare and maintain weekly sales reports, trackers, and recurring business reporting.
Manage data collection, validation, and entry; review information for accuracy and coordinate resolution of discrepancies.
Support ad hoc reporting and analysis for business planning and decision-making.
Maintain product information across retailer systems, including specifications, weights, dimensions, and other required data.
Support product setup and ongoing data maintenance for retail partners, and coordinate collection and validation of information for timely submissions.
Monitor product data for completeness and accuracy and follow up on outstanding information.
Research competitive products, pricing, promotions, and relevant market activity; organize and summarize findings for sales planning and customer discussions.
Assist with tracking promotional activity and market developments relevant to TCL’s product categories.
Manage day-to-day operations of the Minneapolis-area office, including supplies, facilities needs, cleaning, and other office services.
Partner with the TCL IT team to coordinate office technology, equipment, and support requirements.
Coordinate key meetings, internal events, and other office activities; serve as a contact for general office operational needs.