Operations Support Manager
About The Position
The Operations Support Manager leads a team of Project Coordinators while actively managing complex crane, rigging, and heavy haul projects throughout North America. The role combines people leadership, project management, customer relationship management, and operational coordination. The ideal candidate is passionate about developing others, thrives in a project-based environment, and collaborates with Project Managers and Operations teams to deliver successful customer outcomes. This is a fully onsite, in-office position based in Memphis, Tennessee. Candidates must currently reside in the greater Memphis area or be willing to relocate before their start date.
Requirements
- Bachelor's degree or an equivalent combination of education and experience.
- At least 5 years of project management experience in construction, logistics, transportation, industrial services, or a related industry.
- Experience leading, mentoring, or developing team members.
- Ability to manage multiple projects, priorities, and deadlines in a fast-paced environment.
- Strong communication, problem-solving, and organizational skills.
- Experience working directly with customers and cross-functional operations teams.
- Proficiency with Microsoft Office applications.
Nice To Haves
- Experience in crane and rigging, heavy haul transportation, heavy civil construction, or industrial contracting.
- Knowledge of project budgeting, forecasting, and financial performance management.
- Experience coordinating labor, equipment, and other resources across multiple projects.
- Formal project management training or certification, such as PMP, CAPM, or equivalent.
Responsibilities
- Recruit, hire, onboard, and train Project Coordinators.
- Coach and mentor Project Coordinators on the company's project management processes and best practices.
- Lead regular team meetings to review project progress, identify challenges, and develop solutions.
- Support Project Coordinators' growth and development through hands-on project involvement.
- Serve as Project Manager and primary customer contact for major projects in partnership with Project Coordinators.
- Manage select projects independently to support team workload and development.
- Assign projects to Project Coordinators and guide them throughout project execution.
- Monitor project progress to help ensure successful customer outcomes.
- Collaborate with Project Managers, Operations, and Branch Leadership to identify and resolve resource conflicts.
- Help coordinate labor, equipment, and other resources across projects.
- Support Project Managers by assigning Project Coordinators based on project needs and priorities.
- Review the financial performance of projects supported by the Project Coordinator team.
- Identify project risks and support problem resolution.
- Provide project status updates and reporting to Branch Leadership.
Benefits
- Competitive salary with a performance-based bonus program.
- 401(k) with company match up to 10%.
- Comprehensive benefits package including insurance and paid time off.
- Opportunity to grow your career with a supportive and team-oriented culture.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
