Manager, Operations Support

Help at Home•Atlanta, GA

3d•Remote

About The Position

The Manager, Operations Support is an individual contributor who supports field operations, improves processes, and drives operational efficiency across the organization. The role partners with Field Leadership, Case Management partners, and cross-functional teams to support client authorization management, billing accuracy, and service delivery. The position is remote-based within Georgia and requires regular statewide travel. The stated annual pay range is $75,000–$80,000.

Requirements

Bachelor’s degree in business or a related field.
At least three years of experience in operations.
Strong understanding of healthcare or home care operations, including client authorizations, billing, and service coordination.
Experience supporting management, including thought leadership and support.
Process improvement experience, including supporting the development, review, and revision of processes and policies.
Experience managing client authorizations, including tracking, renewals, and resolving authorization-related issues.
Experience with accounts receivable, billing processes, and revenue cycle support.
Hands-on experience using Electronic Medical Record (EMR) systems or comparable healthcare management platforms.
Experience developing and maintaining relationships with Case Managers, referral partners, and healthcare stakeholders.
Knowledge of payer authorizations and revenue cycle processes.
Strong analytical, critical-thinking, and problem-solving skills focused on operational improvement.
Proficiency in Microsoft Office Suite, particularly Excel, including analyzing data, developing reports, and tracking performance metrics.
Excellent written and verbal communication skills and a collaborative, customer-focused approach.
Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
Ability to work independently, take ownership, and influence outcomes without direct management authority.
Ability to remain in a stationary position for extended periods and communicate effectively to exchange information.
Ability to travel within Georgia as required.

Nice To Haves

Experience in home care, healthcare, or healthcare services.

Responsibilities

Support field leadership and branch teams to promote efficient, consistent service delivery and achievement of business objectives.
Oversee and monitor client authorizations, including timely approvals, renewals, accurate documentation, and continuity of services.
Support accounts receivable and billing processes, identify discrepancies, resolve authorization-related billing issues, and minimize revenue delays.
Develop and maintain working relationships with Case Management partners, referral sources, and internal stakeholders.
Use EMR and other healthcare management systems to review client records, monitor authorizations, and ensure data accuracy.
Analyze operational reports, KPIs, and performance trends to identify improvement opportunities.
Troubleshoot operational challenges and implement improvements to efficiency, compliance, and financial performance.
Collaborate with Finance, Billing, Operations, and other departments to resolve escalated issues and support business initiatives.
Support implementation of systems, workflows, projects, and change management initiatives.
Provide operational insights, recommendations, and reporting to leadership for strategic and day-to-day decisions.
Perform other duties as assigned.