Operations Support Manager

6234-Johnson & Johnson Surgical Vision Legal Entity•Jacksonville, FL

14h•Onsite

About The Position

Johnson & Johnson Vision is recruiting an Operations Support Manager for its manufacturing site in Jacksonville, Florida. The role ensures smooth, safe, and compliant operations across Warehouse & Shipping, Maintenance & Calibration, and Spare Parts management. It leads day-to-day operational execution, preventive maintenance and calibration programs, spare-parts availability, and continuous improvement to support customer service, equipment reliability, and cost control. The manager oversees warehouse receiving, inventory, fulfillment, shipping, compliance, and logistics coordination. The role also leads maintenance and calibration programs, manages spare-parts inventory and vendor relationships, and maintains records for audits and regulatory compliance. It supervises and develops warehouse, shipping, maintenance, and calibration personnel while promoting safety, operational quality, and process improvement. Regular operational reports and performance metrics are presented to leadership.

Requirements

Bachelor’s degree in Engineering, Supply Chain, Operations Management, or a related field, or equivalent experience.
At least 5 years of progressive experience in operations, warehouse management, and maintenance/calibration.
Hands-on experience with CMMS, WMS, and ERP systems.
Strong knowledge of preventive maintenance, calibration practices, spare-parts management, and vendor management.
Excellent leadership, communication, problem-solving, and organizational skills.

Nice To Haves

Management or supervisory experience preferred.
Familiarity with relevant regulatory frameworks, such as GMP or ISO.
Technical background in mechanical or electrical fields, or certification in maintenance or industrial trades.
Experience with Lean, Six Sigma, TPM, or reliability engineering approaches.
Proven vendor negotiation and contract-management skills.

Responsibilities

Oversee inbound and outbound receiving, picking, packing, staging, and shipping to meet delivery targets and quality standards.
Manage inventory accuracy, cycle counts, physical inventory, storage optimization, and stock replenishment.
Ensure compliance with shipping regulations, labeling, and documentation requirements.
Implement and enforce warehouse health, safety, and housekeeping standards.
Coordinate with logistics carriers and third-party logistics partners, negotiate rates, and monitor performance.
Use warehouse management systems and ERP interfaces to maintain accurate records and traceability.
Lead preventive and corrective maintenance programs for production, material handling, and facility equipment using a CMMS.
Own the calibration program for test, measurement, and process-control equipment, including schedules, execution or vendor management, and traceable documentation.
Manage spare-parts inventory levels, reorder points, lead times, and obsolescence to minimize downtime and control carrying costs.
Source and manage service vendors, calibration labs, and spare-parts suppliers; oversee contracts and service-level agreements.
Drive root-cause analysis and reliability improvement initiatives, including RCA, FMEA, and TPM.
Maintain maintenance and calibration records to support audits and regulatory compliance.
Supervise and coach warehouse, shipping, maintenance, and calibration technicians; manage staffing, scheduling, and performance reviews.
Promote cross-training and skill development to increase team flexibility.
Foster a safety-first culture and lead regular safety and training programs.
Ensure operations meet applicable regulatory and quality standards, such as ISO, GMP, or industry-specific requirements.
Develop, update, and enforce SOPs, work instructions, and maintenance and calibration procedures.
Identify and implement process improvements to increase efficiency, reduce costs, and improve service levels.
Produce regular operational reports and present performance metrics to leadership.