Operations Support Manager

BaxterStorey UK

1d

About The Position

The Operations Support Manager plays a critical role in ensuring smooth and efficient operations for a BaxterStorey area. The role oversees operational functions, manages a team of support staff, and implements strategies to improve operational effectiveness. It also involves supporting managers and teams, maintaining client relationships and service standards, ensuring compliance, and contributing to sales, training, recruitment, and environmental initiatives.

Requirements

• Proficiency in using relevant software applications and tools.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.
• Strong leadership skills, with the ability to inspire and motivate a team.
• Excellent organisational and problem-solving skills, with keen attention to detail.
• Superior interpersonal skills and confidence working with others.
• Strong administrative skills.
• Proven experience in operations management, preferably in a support-oriented role.

Responsibilities

• Monitor managers, conduct appraisals, and develop plans.
• Conduct regular team meetings and communicate targets and information.
• Use restaurant development and marketing plans.
• Implement BaxterStorey standards effectively.
• Assist the sales team in exploring opportunities.
• Maintain customer focus and exceed expectations.
• Maintain strong client relationships and provide prompt service.
• Ensure compliance with regulations and procedures.
• Conduct risk assessments and maintain records.
• Maintain equipment and follow procedures.
• Attend relevant training and promote environmental initiatives.
• Adapt to changing needs and exceed expectations.
• Present food according to standards.
• Conduct client review meetings.
• Follow recruitment and training policies.
• Motivate and train staff, provide support, and ensure fair treatment.
• Carry out disciplinary procedures.
• Develop and assess teams, and encourage creativity.

Benefits

• Additional birthday holiday.
• Three volunteering days.
• Three days of grandparent leave.
• 24 weeks of enhanced maternity leave.
• Secondary career leave.
• Wedding or commitment day leave.
• Free meals on shift.
• Bespoke development training.
• Pension and life insurance.
• Discounts through the Perkbox app, including high street shops, holidays, and cinemas.
• Wellbeing hub.
• Access to an employee assistance programme.
• Cycle to work scheme.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed