Operations Support Manager

Johnson & Johnson Innovative Medicine • Jacksonville, FL

6d

About The Position

Johnson & Johnson Vision is recruiting an Operations Support Manager for its manufacturing site in Jacksonville, Florida. The role ensures smooth, safe, and compliant operations across Warehouse & Shipping, Maintenance & Calibration, and Spare Parts management. It leads day-to-day operational execution, preventive maintenance and calibration programs, spare-parts availability, and continuous improvement to support customer service, equipment reliability, and cost control.

Requirements

• Bachelor’s degree in Engineering, Supply Chain, Operations Management, or a related field, or equivalent experience.
• At least 5 years of progressive experience in operations, warehouse management, and maintenance/calibration.
• Hands-on experience with CMMS, WMS, and ERP systems.
• Strong knowledge of preventive maintenance, calibration practices, spare-parts management, and vendor management.
• Excellent leadership, communication, problem-solving, and organizational skills.

Nice To Haves

• Management or supervisory experience.
• Familiarity with relevant regulatory frameworks, such as GMP or ISO.
• Technical background in mechanical or electrical work, or certification in maintenance or industrial trades.
• Experience with Lean, Six Sigma, TPM, or reliability engineering approaches.
• Proven vendor negotiation and contract-management skills.

Responsibilities

• Oversee inbound and outbound receiving, picking, packing, staging, and shipping to meet delivery targets and quality standards.
• Manage inventory accuracy through cycle counts and physical inventory, optimize storage, and manage stock replenishment.
• Ensure compliance with shipping regulations, labeling, and documentation requirements.
• Implement and enforce warehouse health, safety, and housekeeping standards.
• Coordinate with logistics carriers and third-party logistics partners, negotiate rates, and monitor performance.
• Use warehouse management systems and ERP interfaces to maintain accurate records and traceability.
• Lead preventive and corrective maintenance programs for production, material handling, and facility equipment using a CMMS.
• Own the calibration program for test, measurement, and process control equipment, including schedules, execution or vendor management, and traceable documentation.
• Manage spare-parts inventory levels, reorder points, lead times, and obsolescence to balance downtime risk and carrying costs.
• Source and manage service vendors, calibration labs, and spare-parts suppliers, and oversee contracts and service-level agreements.
• Drive root-cause analysis and reliability improvements, including RCA, FMEA, and TPM initiatives.
• Maintain maintenance and calibration records for audits and regulatory compliance.
• Supervise and coach warehouse, shipping, maintenance, and calibration technicians; manage staffing, scheduling, and performance reviews.
• Promote cross-training and skill development to increase team flexibility.
• Foster a safety-first culture and lead regular safety and training programs.
• Ensure operations meet applicable regulatory and quality standards, such as ISO, GMP, or industry-specific requirements.
• Develop, update, and enforce SOPs, work instructions, and maintenance and calibration procedures.
• Identify and implement process improvements to increase efficiency, reduce costs, and improve service levels.
• Produce operational reports and present performance metrics to leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager