Sales Operations Support Specialist

Shutterfly • Eden Prairie, MN

8d

About The Position

At Lifetouch, part of the Shutterfly family of brands, the Sales Operations Support Specialist supports systems and processes that help photography studio programs operate effectively. The role works with scheduling platforms, Salesforce location management, product deployments, and business processes, partnering with Operations, Marketing, Product, IT, and third-party vendors to keep studio systems and capabilities running smoothly.

Requirements

• Bachelor’s degree in business or a related field, or equivalent relevant experience.
• At least 3 years of experience with CRM administration, scheduling platforms, and user support, including Salesforce Sales Cloud and Vagaro.
• Experience supporting a distributed field workforce and partnering with cross-functional teams.
• Ability to communicate and collaborate effectively across functions and organizational levels, including senior leadership.
• Strong knowledge of scheduling system administration, operational configuration, and data management.
• Demonstrated ability to simplify and streamline business processes to support business results.
• Strong project management, organizational, critical-thinking, and problem-solving skills.
• Excellent written and verbal communication skills, including presentation skills.
• Strong attention to detail and consistent follow-through.
• Ability to manage multiple priorities and adapt effectively to change.
• Strong interpersonal, relationship-building, and collaboration skills.
• A proactive approach and ability to take initiative.

Nice To Haves

• 2–3 years of operations or end-user support experience.
• Salesforce Administrator certification.
• 1–3 years of experience developing communications or training materials.
• Knowledge of training tools, practices, and methodologies.

Responsibilities

• Administer and support business systems, including user account setup, system updates, configurations, page layouts, territory changes, account maintenance, address verification, and usage reporting.
• Administer studio scheduling platforms, including Vagaro and related appointment systems.
• Configure studio calendars, operating hours, services, transition times, lunches, user access, and location-specific scheduling rules.
• Support appointment requests, calendar updates, troubleshooting, and seasonal operational readiness across studio locations.
• Maintain studio location information, business configurations, system access, and Salesforce-related location management.
• Build, test, deploy, validate, and activate Creation Center product packs, design files, pricing updates, and event-related configurations.
• Support monthly and multi-month product launches, including quality validation before deployment.
• Serve as a subject matter expert for scheduling platform migrations, system rollouts, new tools, enhancements, and operational processes.
• Partner with Operations, Product, Marketing, IT, Development, field leadership, vendors, and other stakeholders to identify and resolve system issues and operational roadblocks.
• Maintain knowledge resources and recommend improvements that enhance the end-user experience.
• Identify opportunities to improve business processes, system functionality, and upstream or downstream integrations.
• Support system testing, validation, configuration changes, and production deployments.
• Assist with additional projects and initiatives as needed.

What This Job Offers

• Job Type: Full-time