Sales Operations Support Specialist
About The Position
The Sales Operations Support Specialist handles the full order life cycle, including order entry and processing, and receipt and validation of purchase orders for price, allocation, inventory, credit, and overdue status. The role provides customers with consultative order-life-cycle support, including information about lead times, availability, minor technical support, and company policy, as well as recommendations and guidance. The specialist serves as the customer's single point of contact for order inquiries and escalations and manages escalations through resolution. The position also tracks sales, monitors operational metrics, and coordinates with Sales, warehouses and logistics, and PSI Planning to confirm order status and resolve customer inquiries. This is a contract position.
Requirements
- Bachelor's degree in a related field of study.
- At least 3 years of experience in customer order management.
- Experience with SAP order management and Salesforce.
- Proficiency in Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
- Excellent organizational skills, including prioritization, scheduling, time management, and meeting deadlines.
- Strong verbal, communication, and analytical skills.
Nice To Haves
- Bilingual in English and Chinese (Mandarin).
Responsibilities
- Perform order entry and processing and manage the entire order life cycle.
- Receive and validate purchase orders for price, allocation, inventory, credit, and overdue status.
- Provide consultative customer support about lead times, availability, minor technical matters, and policy; make recommendations and provide guidance.
- Act as the customer's single point of contact for order inquiries and escalations, managing escalations to closure.
- Track sales.
- Monitor operational metrics daily, weekly, monthly, and quarterly.
- Communicate with Sales, warehouses and logistics, and PSI Planning to confirm order status and resolve customer inquiries.
