Sales Operations Support Specialist

Hisense USA • Alpharetta, GA

7d

About The Position

This contract position supports sales operations by managing customer orders throughout the entire order life cycle. The role handles order entry and processing, purchase order receipt and validation, and customer support related to orders. It serves as a single point of contact for order inquiries and escalations, coordinating internally with Sales, warehouses and logistics, and PSI Planning to confirm order status and resolve customer questions.

Requirements

• Bachelor's degree in a related field of study.
• At least 3 years of experience in customer order management.
• Excellent organizational skills, including prioritization, scheduling, time management, and meeting deadlines.
• Experience with SAP order management and Salesforce.
• Proficiency in Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
• Strong verbal, communication, and analytical skills.

Nice To Haves

• Bilingual in English and Chinese (Mandarin).

Responsibilities

• Perform order entry and processing and manage orders through the full order life cycle.
• Receive and validate purchase orders for price, allocation, inventory, credit, and overdue status.
• Provide customers with consultative order life cycle support, including information about lead times, availability, minor technical support, and policies; make recommendations and provide guidance.
• Act as the single point of contact for customer order inquiries and escalations, and manage escalations through resolution.
• Track sales.
• Communicate with Sales, warehouses and logistics, and PSI Planning to confirm order status and resolve customer inquiries.
• Supervise operational metrics daily, weekly, monthly, and quarterly.

What This Job Offers

• Career Level: Mid Level