Sales Operations Coordinator
About The Position
The Sales Operations Coordinator is based in Informa Markets’ Boulder, Colorado office and supports operational strategies for media and event sales processes. The role contributes to effective use of the CRM platform and serves as an understudy to the Sales Operations Manager. It also leads the renewal process for a mid-size trade show. The coordinator works with Account Managers on sales contracts and pipeline tools, uses Salesforce administration privileges, assigns incoming leads, and ensures accurate revenue reporting by brand, product, and Account Manager. The position collaborates with departments including Accounting, Marketing, and Marketing Services, handles ad hoc sales projects, and participates in regular meetings with the Sales Operations Manager and sales team. The role also supports exhibitor rebooking projects by compiling customer points, scheduling priority placement customers, confirming contract and CRM readiness for future events, coordinating exhibitor renewal communications with Marketing, and managing the on-site sales office, including workforce training. The position requires several overnight, multi-day trips per year. The work arrangement is in-person at least three days per week, with flexibility to work from home or remotely at other times.
Requirements
- Strong attention to detail and proactive behavior and attitude.
- Ability to communicate honestly and respectfully and choose an appropriate communication method for each situation.
- A seek-to-understand mentality and competitive spirit.
- Clear and fluent spoken and written English, including communication with individuals and groups.
- Computer literacy and experience with Microsoft Office Suite, including Word, PowerPoint, and Excel.
- Ability to be self-directed and identify and manage multiple priorities.
- Ability to travel for multi-day, overnight stays several times per year.
- Excellent verbal and written communication skills.
Nice To Haves
- Familiarity with CRM systems, preferably Salesforce.
- Understanding of B2B media and/or tradeshow sales.
- Experience working with sales professionals.
- Customer service experience.
Responsibilities
- Coordinate with Account Managers to ensure sales contracts are constructed properly and pipeline tools are used appropriately.
- Perform Salesforce administration tasks, including reassigning accounts, merging records, and approving sales contracts.
- Assign incoming leads to Account Managers based on territory assignments.
- Ensure accurate systems reporting of revenue by brand, product, and Account Manager.
- Work with Accounting, Marketing, Marketing Services, and other departments on sales-related needs and requests.
- Manage ad hoc projects, such as sold-out show wait lists and first right of refusal (FROR) and sponsorship and media hold tracking.
- Hold weekly one-to-one meetings with the Sales Operations Manager to communicate progress and identify ongoing needs.
- Attend and actively participate in weekly sales meetings.
- Support exhibitor rebooking projects by pulling customer points and arranging priority placement customer schedules.
- Confirm contract and CRM readiness for future events.
- Coordinate with Marketing on exhibitor communications about the renewal process.
- Manage the operation of the on-site sales office, including workforce training.
- Perform other duties commensurate with the grade and level of responsibility.
Benefits
- Welcoming community with in-person and online social events, a charity day, and colleague groups and networks.
- Up to four days per year to volunteer, with charity match funding available.
- Career development through bespoke training, mentoring platforms, LinkedIn Learning courses, and support for internal job moves.
- 15 days of PTO, increasing to 20 days after three years and 25 days after six years.
- 10 national holidays and a birthday leave day.
- Option to work from almost anywhere for up to four weeks per year.
- 401(k) match.
- Health, vision, and dental insurance.
- Parental leave.
- Employee share purchase plan (ESPP) offering company shares at a minimum 15% discount.
- Employee assistance program, mental health first aiders, and free access to a wellness app.
- Global awards and kudos programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
