Sales Operations Coordinator

Informa Group . • Boulder, CO

1d • Hybrid

About The Position

The Sales Operations Coordinator is based in Informa Markets’ Boulder, Colorado office and supports operational strategies for media and event sales. The role contributes to effective use of the CRM platform and serves as an understudy to the Sales Operations Manager. It also leads the renewal process for a mid-size trade show.

The coordinator supports sales contracts and pipeline tools, administers selected Salesforce functions, assigns incoming leads, and ensures accurate revenue reporting. The role works with other departments on sales-related needs and manages projects such as sold-out show wait lists and sponsorship and media tracking. It also supports exhibitor rebook projects, including customer-point preparation, priority placement scheduling, contract and CRM readiness, renewal communications, and operation of the on-site sales office and workforce training.

The position is based in an in-person collaborative environment at least three days per week, with flexibility to work from home or remotely at other times. It requires several multi-day overnight trips per year.

Requirements

• Strong attention to detail and proactive behavior and attitude.
• Ability to communicate honestly and respectfully, with a positive disposition.
• Ability to choose the appropriate form of communication for a given situation.
• A seek-to-understand mentality and competitive spirit.
• Clear and fluent English speaking and writing skills for communication with individuals and groups.
• Computer literacy and experience with Microsoft Office, including Word, PowerPoint, and Excel.
• Familiarity with CRM systems; Salesforce is preferred.
• Excellent verbal and written communication skills.
• Ability to work independently and identify and manage multiple priorities.
• Ability to travel several times per year for multi-day overnight stays.
• Understanding of B2B media and/or tradeshow sales.
• Experience working with sales professionals.
• Customer service experience.

Responsibilities

• Coordinate with Account Managers to ensure appropriate sales contract construction and use of pipeline tools.
• Use selected Salesforce administration privileges, including reassigning accounts, merging records, and approving sales contracts.
• Assign incoming leads to Account Managers based on territory assignments.
• Ensure accurate system reporting of revenue by brand, product, and Account Manager.
• Work with Accounting, Marketing, Marketing Services, and other departments on sales-related needs and requests.
• Manage ad hoc projects, including wait lists for sold-out shows and tracking first right of refusal (FROR) and holds for sponsorships and media.
• Meet weekly one-to-one with the Sales Operations Manager to communicate progress and identify ongoing needs.
• Attend and actively participate in weekly sales meetings.
• Support exhibitor rebook projects by pulling customer points, arranging priority-placement schedules, and confirming contract and CRM readiness for future events.
• Coordinate with Marketing on exhibitor communications about the renewal process.
• Manage the operation of the on-site sales office during renewal projects, including workforce training.
• Perform other duties commensurate with the grade and level of responsibility.

Benefits

• Up to four days per year for volunteering, with charity match funding available.
• Bespoke training and learning, mentoring platforms, and on-demand access to thousands of LinkedIn Learning courses.
• 15 days of PTO, increasing to 20 days after three years and 25 days after six years.
• 10 national holidays and a birthday leave day.
• Opportunity to work from almost anywhere for up to four weeks per year.
• 401(k) match.
• Health insurance.
• Vision insurance.
• Dental insurance.
• Parental leave.
• Employee stock purchase plan with company shares offered at a minimum 15% discount.
• Employee assistance program support, mental health first aiders, and free access to a wellness app.
• Global awards and recognition programs.
• Welcoming culture with in-person and online social events and colleague groups and networks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed